Senior Product Manager - AFC Enablement

About the opportunity:

The AFC Enablement Group sits within the Assistance segment, whose mission is to solve customer problems before they arise and enable our people to resolve them instantly when they do.

As a Senior Product Manager, you will build and continually improve the tools required by N26 employees to provide an optimal support experience to our customers. In doing so, you will support the growth of N26 by providing scalability to our operations.

To bring this vision to life, you will be working with an amazing team of engineers, data scientists, designers, and user researchers on a daily basis, as well as engaging other cross-functional stakeholders across the business.

In this role, you will:

• Be an advocate for our customers - both internal and external. Turning their needs into clear product improvements. Help us understand where there are inefficiencies in the way that we do things and create solutions to enable our product, engineering, and design teams to make the biggest impact.

• Be the glue of the team. Clearly communicate product vision and ensure alignment between product, engineering, design and cross-functional groups (e.g. customer service, operations, legal, compliance, bank, marketing)

• Be a decision maker. Possess complex decision making skills rooted in analytics, user feedback, and business goals. Set clear goals, priorities, and manage stakeholder expectations.

What you need to be successful:

Background:

• 5+ years of experience in a product management role with a track record of delivering world-class products for users

• Ideally, previous work experience in staff facing / operations product areas

• Ideally have Financial Services experience

Skills:

• Stellar ability to combine data and user insights to understand root problems and make hypotheses to solve them

• Ability to partner with a large set of stakeholders, from engineering to UX, data, operations and customer service, to deliver tangible impact

• Keen attention to detail - making sure that our products are not only amazing for our internal users, but also meet our end-customers high expectations for our product

Traits:

• User-centric - goes the extra mile to create great user experiences

• Self-driving individual who is comfortable in an environment where priorities are shifting frequently

• Likes to try things and get things done, is not afraid of making mistakes

• True team player - actively helping those around you to be successful

• Continuously learn and challenge the status quo

• Give and receive open, direct and timely feedback

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paulo.

Sound good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.