What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Manager position?

The suggested salary for this position is $97,000-$149,000

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Senior Product Manager job at Ada

Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

At Ada, our mission is to deliver an AI platform that makes it easy for businesses to automatically resolve the most customer support inquiries with the least effort. Our vision is a world where customer support experiences are great for everyone.

Ada is an AI-powered Automated Resolutions Company. Since 2016, Ada has powered more than 4 billion automated interactions for brands like Meta, Verizon, AirAsia, and Square. Canadian-founded, Ada serves companies and their customers worldwide.

For more information, check us out on ada.cx, Brands Talk podcast series, our blog, LinkedIn, Betakit, and BuiltIn.

As the Senior Product Manager, you will be responsible for leading the generative AI product at Ada. You will work cross functionally with Engineering, GTM and various stakeholders to gather feedback, and develop a strategy, vision, and roadmap to deliver products that will leverage generative AI to deliver the best customer experience with the least amount of effort.

About You:

4+ years of experience in Product Management
Experience working on an ML/AI product (nice to have)
Experience working on ambiguity to deliver high-quality products
Experience with managing multiple product functions in a fast paced environment.
Self-motivated and proactive, with demonstrated creative and critical thinking capabilities
Exceptional organizational skills and attention to detail

Outcomes:

Outcome Driven: Consistently uses a results-oriented approach when working on complex projects, and aligning product decisions with the company’s north star metric. Effectively communicates the expected outcome by providing specific details and clear reasoning for their predictions.
Developing a vision, strategy and roadmap: Ensure all teams are working towards the same goal by developing and communicating a clear vision, strategy and roadmap. Proactively adapts the roadmap by evaluating market changes and customer feedback.
Leadership: Exhibits strong leadership within their area of expertise by acting decisively and assertively to drive team progress and unblock challenges. Proactively identifies opportunities for improvement and innovation within the team and the organization.
Communication & Collaboration: Ensure alignment between teams and stakeholders through active listening, and empathetic responses. Leads cross-functional meetings and discussions to drive alignment on goals and decisions
Customer focused and problem solving: Demonstrates a strong focus on customers, deeply understanding their needs and incorporating those understanding into product designs. Actively seek feedback from customers and other sources such as customer satisfaction metrics to address areas of concerns, and focus on continuous improvement on product offerings to better meet customer needs.

Benefits:

Competitive salary and generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan

Perks:

Flexible work schedule
Remote-first, In-person friendly work environment with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

About Us

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.

The expected salary range for this position is $97,000 to $149,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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Senior Product Manager

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