Senior Product Designer, SMS
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
Are you a critical thinker? Are you open to collaboration, willing to challenge ideas, and receptive to feedback? Are you comfortable with ambiguity? We are seeking a fearless and passionate Senior Product Designer to join Braze’s SMS team.
Product Designers at Braze have the freedom to work on all aspects of the user experience, with particular strength in at least one area of user experience, or service design — user research, user flows, wireframing, diagramming, interaction design, rapid prototyping, design documentation, or motion design, to name a few examples.
You’ll be primarily working on defining and designing high impact features as well as iterating on the user experience to improve how customers send chat messages with Braze. Through research and customer feedback you’ll identify, and prioritize problems to solve, and scale the design experience, to offer the best-in-class marketing tools.
You will be a strategic partner with Engineering and Product Management contributing to the team’s vision, goals, and processes. You'll partner with product managers, engineers, fellow designers, UX researchers, product analysts, and technical writers to deliver solutions that make Braze an intuitive and enjoyable product to work with. You will also participate in regular design work sessions to receive and provide feedback on design work. You will need to understand our users and our business, and you will be expected to be an effective verbal and visual communicator.
WHO YOU ARE
- 4+ years of product design experience working on a digital product
- A collaborative designer; you seek the truth with partners across engineering, product management, UX research, product analysts, product marketing, and technical writers
- An evidence-based decision maker; through user research, you identify problems to solve that add value, capture insights, and integrate findings into design improvements
- A framer for creative solutions; you contextualize the problem space in people’s journeys
- At ease with ambiguity; you learn through experimentation to find clarity
- A clear communicator; you articulate design decisions, their constraints, trade offs, and risks
- A dedicated craftsperson; you use your skills of wire-framing, prototyping, and interaction design to create a great user experiences
- A growth-oriented Individual Contributor; You have a few years under your belt working on complex applications and are focused on expanding your broad proficiency of skills and career
- What Captures our Attention:
- Significant experience with any aspect of lifecycle marketing
- Portfolio demonstrating the why’s of the design decision supported by user insights, data or technical limitations
- Experience shipping high impact features
- Experience working on SaaS products both on web and mobile
- Experience in an agile organization, working in cross-functional teams / pods / verticals
*You do not need to meet all requirements of the job description to apply!
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Senior Product Designer, SMS position?The suggested salary for this position is $144,975 - $185,000*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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