Senior Product Designer - Service Management

As the Senior Product Designer for Cloud Service Management, you will join the Cloud Service Management Design team which owns the end-to-end experience for our SLOs, Incidents, Event Management, and Case Management products. On Cloud Service Management we offer one unified platform that connects observability signals and workflow actions into a single place. 

Cloud Service Management is designed for DevOps engineers who struggle to quickly diagnose issues and coordinate responders, break down collaboration silos, and trace clean data across multiple tools. The product suite helps DevOps engineers create and manage workflows to identify service disruptions sooner, accelerate productivity, and foster better cross-functional accountability and collaboration. 

As a member of the Cloud Service Management Design team, you'll collaborate closely with three other designers, collectively driving the user experience across our suite of products. In this role, you'll partner closely with Product Managers and Engineering teams, helping to share the future of our product suite and driving a more user-centric experience. We're on the lookout for a passionate designer who thrives on understanding user workflows, empathizing with their challenges, and delivering elegant solutions that simplify their experience.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Collaborate with product managers and engineers to ensure that we build the right product for our customers, and that the design is well-planned, structured, and efficiently executed. 
• Work with other designers on your team to create a cohesive and intuitive user journey between the Cloud Service Management product suite.
• Possess a research and strategic mindset to ensure the product resonates with users.
• Act as an end-to-end product designer who can sketch, prototype and see your product through to production. 
• Communicate your design work and the support for your design decisions internally to your product team and the whole company. 
• Work closely with engineering teams to understand how your designs will be built and Q/A them before we ship. 
• Be the expert in your product area, mentoring other designers on the team to do their best work.

Who You Are:

• You have 5+ years of experience in digital product design
• Your portfolio includes a proven track record of shipping intuitive web experiences. 
• You are an excellent visual and written communicator who is able to clearly communicate your design work and justify your design decisions
• You have experience with advanced modern-day UX/UI tools (e.g. Figma, Sketch). 
• You understand systems thinking and component-based design patterns
• You give and receive feedback well, supporting and improving the work of your colleagues as well as your own

Bonus Points:

• Familiarity designing for developer tools, process-tracking, and/or incident management tools.
• You have experience in a SaaS or B2B startup and thrive in a fast-paced environment.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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