Senior Product Designer - Seller Experience

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

We believe that music makes the world a better place, which is why our mission is to make the world more musical. Sales on Reverb help support Reverb Gives, which provides youth music education programs across the world with instruments they need to make music.

We are looking for an experienced product designer who can help our sellers and brand partners grow their business on Reverb. As a Senior Product Designer, you will be responsible for setting design strategy, execution and collaborating tightly with product managers and engineers to ensure we are delivering simple, enticing experiences that delightfully address our customers' needs. Do you feel energized by crafting experiences customers love that drive business goals? If so, this may be the role for you!

Responsibilities

In this role you will:

• Work in a squad with a product manager, 3-7 engineers, along with support from researchers and analysts.

• Set design strategy and priorities, and plan discovery, roadmaps and experiments with your partners

• Collaborate on discovery and ideation workshops and effectively align the group around a vision and approach

• Ideate and prototype designs to test hypotheses with users to discover insights that evolve the work forward

• Take part in design critiques and present your work to peers and leadership for feedback

This is a full-time position reporting to the Product Design Manager. We are open to remote hires within multiple states as well as candidates local to Chicago, IL who are comfortable traveling to an office at least 2 days per week. For candidates who will work remotely visit this link for a list of approved locations

Ideally you’ll bring:

• Strong skills across interaction design, visual design, information architecture and UX strategy, along with shown success applying those skills to develop new experiences and build upon existing features

• Experience collaborating with UX researchers to craft and conduct research that illuminates unmet customer needs and validates your design decisions

• Successful track record of applying insights from research and experimentation to craft designs that clearly impact business and customer experience goals

• Ability to negotiate, persuade and effectively present a clear vision to partners, stakeholders and leadership

• Experience working on mobile web, desktop and native app platforms with an understanding of how mobile web experiences translates to native apps

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:

• 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
• Life, AD&D, and supplemental long-and short-term disability insurance
• A matching 401(k)
• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays.
• 18 weeks of gender-neutral parental leave for the birth or adoption of a child
• Up to $7,500 reimbursement of adoption-related expenses
• Paid sabbatical program
• Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!

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