Senior Product Designer (Remote)

From the Lloyd’s of London coffee shop to the moon landing, every venture relies on insurance. The $1 trillion insurance industry is fundamental to our economy and society, but remains stuck in the stone age. Incumbents rely on antiquated pen-and-paper process and there's a huge opportunity to transform it through technology. At Newfront, we're building software to supercharge insurance brokers and help them deliver a delightful experience to clients.

While we’re a technology-driven company, we believe that people and trusted relationships matter. Newfront believes in empowering people rather than "disrupting" them. Our singular mission is to create the future of work for this massive industry.

As one of the first design hires at Newfront you will join a team creating a completely new brokerage experience from the ground up. We’re using technology and empathy to encourage the antiquated insurance industry into the modern era, and to empower those who interact with it along the way. You’ll be responsible for user research, creating prototypes, and defining how problems are solved. You'll work across multiple product teams at Newfront and help define high-level design patterns.

We design products for 3 major user groups – our clients, brokers, and the servicing team.

Clients: Insurance is a complicated product that costs a lot, and the bigger your business is, the more difficult it can be to understand and purchase the right coverage. We want to make the purchasing experience transparent and understandable in order to give clients peace of mind. During the policy term, it should be quick and easy for them to request updates, make claims, pay, or otherwise get help from their servicing team.

Brokers: We help them turn leads into sales. Insurance brokers are like a sales team in a traditional SaaS company. They need a dashboard that clearly communicates the status of all of their clients, tracks their leads, shows their progress towards sales goals, and enables collaboration between them and the servicing team.

Servicing team: This team includes account managers and operations specialists responsible for providing stellar service to our clients. They are the backbone of the company since the quality and efficiency of their work directly translate into year-over-year retention of Newfront's clients.

We value collaboration with cross-functional peers and encourage them to work directly with us in exploring their issues and how a combination of product and process may help them progress towards their goals. You should feel comfortable doing user research with an audience unfamiliar with how technology is developed and communicating with leadership teams. You thrive at designing systems that support longterm product goals from day 1 and have an eagle eye for gaps that need investment. You are experienced and resourceful, unafraid to dive into an unknown project and confident enough to make mistakes, take feedback, and then iterate.

Newfront is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Newfront provides reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].