Senior Product Designer, Payments

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

Working in Product Development at Wolt

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. 

The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60  cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

We are looking for a seasoned Product Designer to join Wolt’s FinTech mission! 

Wolt is the international side of Doordash business, active in 26 countries outside of the US and growing. This role is perfect for someone who has mastered the craft of turning insights into beautifully designed products, who can inspire organizations through prototyping and storytelling to ensure their final work has maximum impact for businesses.

As a Product Designer in the Payments mission, you'll have the opportunity to develop products and services from their early stages. Your pivotal role extends to founding financial services that seamlessly bridge across our entire business, embracing the multi-sided marketplace encompassing Consumers, Courier Partners, Business Owners, and our internal customers. You'll have the chance to transform the way they secure money, simplify payments, navigate financial obligations, and ensure a seamless process for getting paid.

Within the dynamic Payment mission, you'll contribute to turning the financial infrastructure into a tangible and impactful customer experience. To achieve this, you'll collaborate with multiple teams of product managers, engineers, strategy partners, researchers, and content designers. Your collective effort will deliver world-class experiences that elegantly solve important problems in simple and effective ways.

📍This role can be based in one of our tech hubs in Berlin, Stockholm, and Helsinki, or you can work remotely anywhere in Germany, Sweden, Finland, Denmark, and Estonia. Read more about our remote setup here.

We hope you’re excited about this opportunity because you:

• Lead the user experience of Wolt’s Payment related products end-to-end, including contributing to product strategy, running design sprints, creating visions, and establishing frameworks

• Are passionate about helping businesses grow and creating impact on millions of Wolt customers' lives every day.

• Can concept on the fly and collaborate with anyone to get things done.

• Have empathy for your audience and can anticipate user needs.

• Are a good communicator and comfortable working with different stakeholders from operational to technical teams

• Enjoy a fast-paced organization.

• Thrive on novelty and excel in finding creative solutions within constraints.

• Explore complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward

• Love problem solving and crafting elegant solutions that scale.

We’re excited about you because…

• You love bringing clarity to complexity and have been designing for consumer-facing, new banking, or Fintech related products, so you understand what it takes to create elegant, customer-oriented experiences

• You are a versatile t-shaped designer who uses a full range of skills— strategy, research, product design, interaction design, and visual design — to ensure you deliver magical experiences to the customer. You possess a strong craft at the end of the funnel, and enjoy delivering pixel-perfect visuals.

• You are able to make sense of complex problem spaces and bring clarity to the design by translating complexity into intuitive experiences that consider every facet of the user journey.

• You’re a strong communicator who enjoys collaborating across different missions and functions and who can inspire teams towards action and empathy for the user.

• You have a people-focused design mentality. Constantly looking to hone your design instinct through user feedback. Whether that’s hands-on user research or a quantitative A/B test.

How we operate

• We listen carefully. The better you understand our users' problems the better your solutions will be. It’s important for us to know we are solving for real people and not just the loudest voice in the room.
• We love to collaborate. You’ll partner closely with product, engineering, and business folks to find elegant but practical solutions to design challenges.
• We own the problem space (and then some). You’ll provide the thought leadership to inspire and develop the right design direction. Together, you’ll solve problems and come up with solutions that delight our users.
• We do common things uncommonly well. Imagine the way forward. You’ll define a clear vision for your product area and take full ownership of your work, and be responsible for every last detail, every step of the way.

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Elisa Haikala ([email protected]).