Senior Product Designer (Mexico City - Hybrid)

About Us 

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. This includes your neighborhood psychologist, family and marriage therapists, nutritionist, speech language pathologist —the small business owners who dedicate their careers to helping others. Our solution provides them with an all-in-one platform to manage their practice and the tools and resources to thrive as a practitioner and business owner. 

The Role

We're looking for a Senior Product Designer to help shape user experiences across our EHR platform. You'll focus on designing solutions that meet clinician needs while driving key business outcomes through thoughtful user experience design. This role combines user-centered design principles, data-driven decision making, and deep understanding of clinician motivations and workflows.

This is a high-impact role where you'll design solutions that improve user satisfaction and platform effectiveness through research-backed, iterative design processes. You'll create compelling user experiences, optimize key workflows, and implement design patterns that encourage meaningful product engagement. Working closely with product, engineering, and stakeholder teams, you'll translate user insights and business requirements into design solutions that drive measurable outcomes while maintaining clinical workflow integrity.

We're hiring for three positions across different squads:

• Platform -  focuses on subscription billing, packages, and team management workflows.
• Communications - works on our Telehealth and Secure Messaging products
• Growth - drives experiments for promotions and feature activation to drive revenue (ARPU) and boost long-term retention

As our EHR platform grows in a competitive healthcare market, your work will directly influence how we serve our customer base and build sustainable product experiences. You'll establish design frameworks and best practices that scale with our business, ensuring every design initiative enhances rather than compromises the clinical experience that practitioners depend on daily.

Responsibilities

• Lead the design process from discovery and research to ideation, prototyping, and final implementation
• Collaborate closely with product managers, engineers, and data scientists to translate complex user needs and business requirements into intuitive and impactful design solutions
• Conduct and analyze user research to inform design decisions and improve user experiences
• Create a range of design deliverables, including user flows, wireframes, high-fidelity mockups, and interactive prototypes
• Develop and maintain consistent design patterns and guidelines across our products
• Write clear, concise, and user-friendly content for product interfaces and user journeys
• Advocate for user needs and balance them with business objectives
• Present design work to stakeholders and incorporate feedback effectively
• Mentor and inspire other designers and contribute to the growth of the Experience Design team

Desired Skills & Experience

• At least 5 years of product design experience in a product or design-focused tech company
• Advanced in Figma
• Strong foundation in UI and interaction design with special attention to detail, including strong writing skills for product copy and microcopy
• Ability to rapidly iterate and produce multiple design concepts , including conducting user testing to validate design decisions 
• Capable of time management and meeting deadlines
• A creative thinker who has lots of ideas and sees solutions when most would not
• A portfolio demonstrating creative problem solving, innovative solutions and clean visual aesthetic 
• Self-motivated attitude with the ability to work in a fast-paced, strong work ethic, sense of urgency and accountability
• For the Communications squad position, experience designing mobile experiences for iOS and Android platforms
• For the Growth squad position, experience with data-driven design decisions, A/B testing methodologies, and experimental design approaches

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at [email protected].