Senior Product Designer, Messaging

WHAT YOU’LL DO

• Team Overview:
• You'll join Braze's Orchestration Division, working within our Messaging Design team to shape the future of customer engagement orchestration
• This team partners closely with Messaging Experience, Canvas Logic & Execution, and Core Messaging teams to create experiences that power sophisticated marketing campaigns
• Your work will directly impact how thousands of marketers worldwide who design, build, and optimize their customer journeys through Braze's Canvas and Campaign experiences, transforming complex technical capabilities into intuitive, powerful tools that drive meaningful customer connections
• Responsibilities:
• Design and refine user experiences for Braze's Canvas and Campaign orchestration tools, ensuring marketers can effortlessly create sophisticated customer engagement workflows while maintaining the technical flexibility that enterprise customers demand
• Collaborate closely with product managers, engineers, UX researchers, and fellow designers across the Orchestration Division to translate complex messaging logic and campaign requirements into clear, actionable user experiences that scale across diverse customer needs
• Conduct user research and usability testing to validate design decisions, working directly with Braze customers to understand their campaign creation workflows and identify opportunities to reduce complexity while increasing capability
• Create high-fidelity prototypes and detailed interaction specifications that communicate design intent to engineering teams, ensuring seamless implementation of features that perform reliably at enterprise scale
• Contribute to and evolve Braze's design system, establishing patterns and components that support consistent experiences across messaging and orchestration features while accommodating the unique needs of workflow-based interfaces
• Think systemically about how individual features connect across the broader Braze platform, designing solutions that work harmoniously with existing tools while preparing for future product evolution and customer growth
• Present design concepts and rationale to cross-functional stakeholders and leadership, to influence the roadmap, building alignment around user experience priorities and advocating for design decisions that balance user needs with business objectives and technical constraints

WHO YOU ARE

• 3–5+ years of product design experience with a strong foundation in designing complex digital products, particularly those involving workflow creation, data visualization, or multi-step user journeys. You have demonstrated experience working within established design systems and understand how to balance consistency with innovation when designing for enterprise software environments
• You approach design challenges with a systems mindset, naturally thinking about how individual features connect to create cohesive user experiences. You're comfortable navigating technical complexity and enjoy collaborating with engineers to understand implementation constraints and possibilities, often proposing creative solutions that are both user-friendly and technically feasible
• Your design process is grounded in user research and evidence-based decision making. You instinctively seek to understand the "why" behind user behaviors and business requirements, using research insights to inform design decisions and measure the success of your solutions against real user outcomes
• You excel at cross-functional collaboration, building strong relationships with product managers, engineers, researchers, and other designers. You operate as a strategic partner, influencing roadmaps and clearly communicating design concepts through visual artifacts and verbal storytelling, helping diverse stakeholders understand user needs and design rationale
• You demonstrate strong craft skills across interaction design, visual design, and prototyping, with particular strength in creating detailed, thoughtful interfaces that handle complex information and workflows elegantly. You understand the importance of micro-interactions and information hierarchy in creating intuitive user experiences
• You're organized and detail-oriented, maintaining comprehensive design documentation and ensuring smooth handoffs to engineering teams. You're comfortable working in ambiguous problem spaces and can break complex challenges into manageable design problems
• Your portfolio showcases experience designing for complex applications or workflow tools, with clear examples of how your design decisions improved user outcomes and business metrics. You can articulate your design process, the constraints you worked within, and the impact of your solutions on both users and business goals

Bonus Points:

• Experience designing marketing automation, customer engagement, or campaign management tools
• Background in enterprise SaaS products, particularly those serving marketing or business operations teams
• Experience with data visualization and analytics interface design
• Understanding of email marketing, push notifications, or other digital messaging channels
• Experience working in agile development environments with cross-functional product teams
• Experience prototyping user experience concepts with AI tools

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