Senior Product Designer - Machine Learning

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? ?

We are on the cusp of a revolution in customer communication that’s powered by machine learning and Intercom is leading the way. This is an opportunity to join a team who are building these products and who fully understand the value that product design contributes to their success. You will do meaningful product design work at a highly admired product-driven company that's driving real change in the industry.

Each product designer at Intercom works in a team with a product manager, up to 6 engineers, and some also work directly with research and analytics. Together they own a part of Intercom, ship solutions to challenging problems and get feedback directly from customers. We've had designers in key leadership roles, including at the exec level, from the very beginning. This has made design a core foundation of our company's DNA. This means that you'll never have to justify the importance of design. We genuinely care about people and value kindness in our everyday interactions. You'll be able to be yourself, feel valued, supported, learn and grow no matter how experienced you are.

If you want to learn more about what it's like to work here, check out intercom.design, read what makes us different, and watch a keynote from our CEO talking about our mission, vision and the next chapter of Intercom.

What will I be doing? ?

• Facilitate collaboration within the Machine Learning team and between this team and the other teams they partner with.
• Quickly create sketches and prototypes that make design directions clear and concrete for the whole team, helping the team to make better decisions.
• Take design problems from research insights through rough prototypes all the way to fully-realised user experiences.
• Iterate your designs based on testing and feedback from our customers and from the whole team.
• Work closely with engineers and scientists as they build and ship ideas.
• Write about, present, and share what they have learned, both internally and with the wider community via our blog, books and events.

What skills do I need? ?

• Experience designing and leading digital products and systems, not just websites. You have helped ship products
• You’ve worked across different media – desktop, tablet and phone.
• You design connected modular systems, not just user interfaces.
• You prototype to learn - using the right level of fidelity from simple sketches to high-fidelity functional prototypes in Framer or HTML/CSS/JS.
• You have an appreciation of the entire product development process, and can take a concept from a whiteboard sketch through to a fully-realised user experience.
• You have a good understanding of quantitative data and are comfortable working alongside data scientists in refining your design work.
• You are an excellent communicator of design work and of design rationale.
• You are a natural facilitator and can drive collaboration within your own team and with other teams in the organisation across Intercom.
• Bonus: You have previous experience working on products that incorporated ML or AI elements.

We're looking for a portfolio that clearly outlines the problems you were tackling with your design work. It should touch on the process you applied to tackling the challenges, rather than focusing just on visuals and landing pages. Your portfolio should be well structured and clear. Your experience should ideally focus on designing software products.

Benefits ?

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.