Forethought logo
Forethought

Senior Product Designer

Full-timeProduct Designer$158,800 - $212,850*
Remote US
Home office stipend
When applying, please mention you found this role on WeLoveProduct - it helps Forethought track where great candidates come from 🙌

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

As the Forethought Product Design Team, we are empowered to engage and inspire our users. We conduct user research and strive to rethink and redefine how users interact with Forethought’s brand and products. We design end-to-end AI-driven CS products that connect customers to live services and CS expertise with speed and accuracy.

The Senior Product Designer will lead various innovative initiatives and work with a cross-functional team to deliver a unique customer co-creation experience to accelerate the customer service product experience. In addition to effective product design leadership, The ideal candidate is a Design Thinking advocate who can help realize various creative product visions by being an effective, hands-on contributor to design projects.

What You'll Be Doing (Responsibilities):
  • Lead a variety of projects and initiatives, helping define strategy and user experience vision through cross-functional collaboration and alignment
  • Conduct user research, present research findings, and craft end-to-end product  journeys and experiences that connect users with Forethought’s services and brands
  • Champion Design Thinking, educate cross-functional teams, and facilitate design workshops and co-creation sessions
  • Communicate design direction and intent with user insights, design rationales, and frameworks
  • Collaborate cross-functionally and balance engineering, customer, and product tradeoffs with user needs
  • Contribute to the design system and lead the look & feel and technical direction of the coherent product experiences
Who You Are (Skill):
  • Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design, [Preferred]
  • 6+ years of professional experience in designing consumer or B2B or enterprise products [Required]
  • A designer with excellent visual skills and craft who obsesses over interaction details
  • A proactive and resourceful self-starter who thrives in ambiguity and can make decisions with imperfect data
  • Have exceptional “creative problem-solving”, initiative, and follow-through skills with the ability to think on your feet
Questions & answers for this job
  • What is the type of contract for this job?
    The contract for this job is a Full-time contract
  • What's the salary range for the Senior Product Designer position?
    The suggested salary for this job is $158,800 - $212,850*
  • Is telecommuting possible for this job?
    Yes, telecommuting is possible for this job
About Forethought
Leverage human-centered AI to transform your customer service experience. Resolve cases faster, predict and prioritize tickets, and assist support agents.
Website
Industry
Artificial Intelligence, Customer Service
Founded
2017
Size
51-250 employees

Similar jobs
Kayak logo
Product Designer, Android
KayakFull-time
€66,000 - €86,000* (est.)
Internet
Leisure
51-250 employees
Retirement benefits
Paid time off
Employee discount programs
Parental leave
Company-wide events and team-building activities
Diversity, Equity, and Inclusion
Contentsquare logo
Senior AI Product Designer
ContentsquareFull-time
$151,000 - $200,000* (est.)
Analytics
Artificial Intelligence
1000+ employees
Home office stipend
Professional development opportunities
Stock options
Asynchronous work
Employee discount programs
Parental leave
Company-wide events and team-building activities
Learning and development budget
Diversity, Equity, and Inclusion
Dropbox logo
Director, Product Design
DropboxFull-time
$152,000 - $217,000* (est.)
Collaboration
Enterprise Software
1K-5K employees

Be the first to apply to your next dream role

Get new Product & Design jobs offers in your mailbox every week

11-50 employees
Paid time off
Transportation
Commuter benefits
SurveyMonkey logo
Senior Product Designer
SurveyMonkeyFull-time
CA$100,000 - CA$140,000* (est.)
Artificial Intelligence
Content Marketing
1K-5K employees
Gitlab logo
Senior Product Designer, Pipeline Security
GitlabFull-time
$150,000 - $198,000* (est.)
2 days ago
Cloud Security
Developer Tools
1K-5K employees
Paid time off
Home office stipend
Stock options
Parental leave
Learning and development budget