Senior Product Designer

The Opportunity:

We’re looking for a Senior Product Designer for our Customs & Trade Services team. In this role, you’ll lead the design of tools that enable users to navigate customs, compliance, and ever-changing regulations across global shipments. You’ll drive strategic design decisions, simplify highly complex customs processes, and help shape how technology transforms an industry undergoing significant modernisation. Your work will set a high standard for design quality, support global trade compliance, and influence the direction of products with broad impact for both customers and internal teams.

You Will:

• Lead design decisions with a systems-thinking mindset, anticipating edge cases and prioritizing robust, high-impact solutions.
• Leverage AI and emerging technologies to drive efficiency and elevate design outcomes.
• Collaborate across functions to define and execute the design vision and strategy in a complex, rapidly evolving environment.
• Translate deep user research into actionable requirements that champion user needs.
• Mentor and inspire your team, cultivating high UX standards and a culture of shared responsibility for design quality.
• Recommend and implement enhancements to the design system for greater consistency and flexibility in customs products.

You Should Have:

• 7+ years professional hands-on design experience.
• Demonstrated leadership in shaping design visions, strategies, and standards.
• Expertise in crafting and evolving scalable interaction patterns and design systems.
• Strong cross-domain knowledge with the ability to tackle complexity and provide high-level UX guidance across teams.
• Proven collaborator with a drive for process improvement, inclusion, and continuous growth for yourself and your team.
• A degree in HCI, UX, Interaction Design, or related fields are preferred.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.