Senior Product Designer, Financial Services

The Role

LeafLink is seeking a Senior Product Designer to lead the design efforts for our Financial Services solutions. This person should be passionate about collaborating with their colleagues and our customers to rapidly solve interesting, large-scale problems. LeafLink maintains a headquarters in NYC for those who would prefer a hybrid work environment, but this position is also open to fully remote candidates within the US and will report to the Director of Product Design. 

This role will focus on the design, buildout, and iteration of LeafLink’s existing and emerging financial technology systems, including our Payments and Banking solutions. As a senior member of our Product Design team, you will be able to have a direct and lasting impact everywhere in the business. Your contribution will be immediate and have positive ripple effects across not just our business, but also the business of our customers.

What You’ll Be Doing 

• Work as part of a cross-disciplinary team to deliver amazing experiences that drive value for both our customers and our business
• Participate in all phases of the product design process: user research, discovery, problem framing, concept development, visual design, and measurement of design effectiveness and usability 
• Contribute to the building of Stash - the LeafLink Design system 
• Interact with customers to gather, analyze, and translate product feedback into optimized user experiences
• Make informed design decisions based on qualitative and quantitative data to drive the adoption and engagement of key features 
• Partner with Product and Engineering to identify customer pain points, brainstorm solutions, validate design implementation, and ensure accuracy and responsiveness across device types
• Familiarize yourself with the rapidly changing cannabis industry and its needs & demands as well as paradigm-defining designs for innovative B2B platforms
• Embody our culture and values of inclusivity, candor, and an ardent commitment to solving customer problems 
• Partner with Product Marketing to influence how you bring your product to market

What You’ll Bring to the Team

• 4+ years of experience as an in-house Product Designer for an e-commerce, enterprise, or SaaS software product. B2B experience and FinTech experience are highly preferred
• Great communicator, highly collaborative, and experienced working in an agile process
• Adept at managing various stakeholders, and translating their needs and perspectives into great experiences
• Skilled at using both quantitative and qualitative data to articulate your design decisions 
• Experience designing responsive web apps across multiple device types
• Familiarity with accessibility standards and a passion for creating experiences that are usable and meaningful to all of our customers
• Experience designing with and contributing to design systems and component libraries that power multiple applications
• Demonstrated ability to challenge limitations, negotiate with Product and Engineering, adjust Engineering schedules, find alternatives, and make cases for designs to be implemented in a way that supports the best possible user experience  
• Experience working with industry-standard design tools like Figma (preferred), Sketch, or similar.
• Understanding of HTML and CSS and a strong ability to collaborate with Engineering to bring your designs to life 
• A growth mindset, humility, and a desire to share your knowledge and learn from others 
• A strong portfolio is required for consideration for this role and should showcase your range of skills: UX research, information architecture, visual design, storytelling, interaction design, prototyping, content strategy, UX writing, and ability to communicate the impact of design solutions on business results