Senior Product Designer - Engagement

As a Senior Product Designer you will be fundamental in shaping the future of financial independence for millions of customers. At Bitpanda, we’re removing the barriers to access new opportunities for wealth generation, and you’ll deliver remarkable and effortless experiences to entry and keep up with the financial playing field, empowering people to make their financial freedom a reality.

The Engagement teams are foundational for making our customers’ dreams happen. Focused on empowering customers to learn and master the awareness needed to grow their investment, Engagement owns the many interactions related with portfolio management, from asset discovery to trading opportunities, and learning about new financial products. 

What you’ll do:

• Own and iteratively improve the customer experience within and across your product domain (Engagement), from guiding customers to learn investment opportunities from an extensive catalogue of assets, to surface relevant financial products at the right time, and transform trading flows into beloved moments;
• Collaborate with product managers, engineers and other stakeholders to turn user insights and business needs into hypotheses and products that drive balanced business value through a process or rapid exploration, product definition and validation;
• Own projects and UX initiatives from start to finish, including running design sprints and collaboration sessions to understand and explore customer problems, sketching, wireframing, low and high fidelity prototyping, and leading stakeholder reviews;
• Contribute to the growth and consistency of the quality of our products’ experience by improving and adding to our design system;=
• Mentor your peers and less experienced designers, helping them grow, develop their decision-making skills and mature their customer empathy;
• Help other disciplines understand the business value of design, by shipping experiences that are measurable towards the Bitpanda’s vision and strategy; 

Who we’re looking for:

• Deeply knowledgeable in engaging experiences within product and designing products that stick, with a clear understanding of a service blueprint and the many moments of the journey where driving engagement is relevant and impactful;
• Proactive and system thinker with a drive to ship high-quality and meaningful experiences without sacrificing speed;
• Expertise in the end-to-end iterative design process, from discovery to delivery: how to drive and use design research, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
• Passion for solving problems, wearing the many different hats that make up for user experience (strategy and research, information architecture, interaction);
• Love for thinking the big picture while also knowing when to apply pixel-perfect attention to detail 
• Excellent communication and storytelling skills to help painting a picture, brainstorm and build understanding with your team and stakeholders;
• 4+ years of experience collaborating closely with product and engineering peers to ship engaging experiences;
• Excellent command of spoken and written English is a necessity