Senior Product Designer - End-User Experience

Onfido is the new identity standard for the internet. We empower people around the globe to reach services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account or completing a high-value transaction where identity is key. We built a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ awards at CogX. 

Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded ‘Artificial Intelligence and Machine Learning Hot Company’ by CyberDefense Global Infosec Awards, ‘Fraud Prevention Innovation of the Year’ at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors including TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with thousands of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support identities from 195 countries, and 2,500+ document types. Our recent growth is fuelled by continued increasing demand in the United States – where we’ve grown in year-over-year sales by 264% – as more enterprise organisations accelerate their digital transformation plans with Onfido. 

Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.

Picture yourself at one of the fastest-growing Fintech companies in the world, surrounded by people who support you, challenge you, and inspire you to do the best work of your career.

We’re looking for a Senior Product Designer to shape the vision of our End-User Experience team at Onfido. 

Onfido’s identity verification products are delivered through a Software Development Kit (SDK) we deliver on iOS, Android and Web. Our end-user experience must be:

Flexible: Our experience must work in a variety of client industries and use cases.

Intuitive: Users need our experience to help them feel confident that they are successfully completing the check.

Robust: Our user experience must help capture many signals we use to fight fraud.

Accessible: Our software must support people of all abilities.

In this role, you will collaborate with research, engineering and applied scientists to build a suite of products that help our clients increase conversion and manage risk while also helping users securely access products and services.

We’ll look to you to provide a north star on our most complex projects and products that will guide us, question our assumptions, and help bring a compelling and effective creative vision to life. You’ll become a reliable, credible voice for the End-User Experience, working closely with product management, engineering and senior leaders in the company to build roadmaps, scope projects and execute at the highest levels.

Designers of all levels will want to work with you because you make a positive difference in their work and careers. 

You’ll be joining a kind, inclusive, and mature Product and Design team with experienced leadership.

We have engineers and designers working in our London and Lisbon offices and are open to candidates in the UK, Portugal, Germany or France.

While we don’t require a portfolio of work for consideration, we will ask you to share two or three examples of your best work. These case studies should demonstrate your approach to solving tough challenges—those that give us a sense of your creative vision, strategy, execution, and results. We love to hear stories that delve into the messiness of the product design process through all its iterations, hypotheses, successes, and failures. We’re not afraid to see unfinished work but need to know where you ended up and how that outcome impacted the business. 

You can learn more about what we look for in design candidates in our career progression framework.

#LI-KS1 #LI-Remote

At Onfido, we have a distributed workforce.

For this role, you can work in any EU country where we have a legal entity. We have a hybrid model, and you can choose to work fully remote, or come to our offices! We let all of our employees choose what’s best for them.

Onfidoer’s share a set of core values and want to hear from you if you believe in:

> Succeeding together; you work collaboratively and put the team first

> Taking pride; you care about quality, producing great work and customer / user outcomes

> Creating customer buzz; you demonstrate a strong user / customer focus

> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others

> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better

Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.

Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:

> Our Body benefits prioritise health, wellbeing, exercise and recovery. 

> Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.

> Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.