Senior Product Designer - Customer Technology
Professional development opportunities
Employee discount programs
Visa sponsorship
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
What does that look like day to day?
Xero Product Designers are responsible for designing beautiful, enabling and meaningful experiences that solve genuine customer problems. As a Product Designer you’ll work on small-medium scale projects within a product area and contribute to larger scale projects as part of a team.
The Customer technology team is responsible for shaping the experience our teams have doing their jobs and customers have managing their relationship with Xero . We are responsible for sites like Xero Central and Xero Product Ideas as well as features inside Xero apps like help and app recommendations that help give small businesses and Xero partners the best customer experience possible.
What we need from you:
- You’re an experienced designer, accustomed to user-centric design methods and best practices
- Ideally product (Software as a service) design experience but we’ll still consider you if you have really strong design experience elsewhere.
- Strong problem definition and articulation – challenging assumptions and 'pre-set' thinking around solutions, agreeing the purpose, principles and vision
- You're a natural when it comes to collaborating with cross functional teams to ensure proposed solutions balance user needs, business strategy and technical constraints
- Proven experience in creating effective handover materials which clearly communicate how the design should look and behave throughout interaction flows and journeys (e.g. User flow diagrams, design specifications, experience/interaction specifications etc)
What you can look forward to
Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge, support and mentor you. Who says you can't have fun while you do the best work of your life?
We see the value in work-life balance, many of us take full advantage of our flexible working arrangements, so whether you like to get a surf in before work, like to head home in time to pick up the kids or you just like working from the comfort of your own home now and then, we want to support you.
We trust you to build your career to the best of your ability and we will support your hunger to learn with training and career mentorship, to help you flourish. Our facilities and PX teams work hard to give us great workspaces with all the tech company perks so join us and experience our awesome culture!
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Senior Product Designer - Customer Technology position?The suggested salary for this job is $152,100 - $200,000*
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
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