Senior Product Designer, Customer Innovation

Senior Product Designer, Customer Innovation

Guideline is looking for a Senior Product Designer to join a team focused on solving our user’s biggest pain points to make an impact where it matters the most. In this role, you will play a crucial part in shaping our design strategy and seamlessly connecting user needs, business goals, and design patterns across our product experiences. Your efforts will not only alleviate user challenges but also enable and empower users to achieve their retirement goals.

The team
The Product Design Team at Guideline is focused on delivering innovative, user-centered solutions that make a real impact.

We’re a collaborative group that values creativity, transparency and a deep respect for our craft. We hold ourselves to a high bar and actively support one another so that we can do our best work.

From designing tools that help individuals navigate their financial future to building new retirement offerings, the Product Design Team plays a central role in contributing to Guideline’s mission of ensuring everyone arrives at retirement with a plan.

What you’ll do at Guideline:

• Partner with product management, engineering, and design to define and implement key opportunities across internal and external experiences
• Build effective partnerships with Customer Service and Operations to build a deep understanding of customer needs to represent the user in design solutions, trade-offs, and technical decisions
• Define both the long term UX vision and the short term releases that deliver customer value
• Lead the design strategy and execution of your designs from concept to implementation
• Help refine and deliver clear storytelling around product needs and opportunities

What we’re looking for:

• We’ve found that a low ego, a growth mindset, and a bias for action goes a long way here.
• 5+ years of experience designing UX and UI for software
• Product thinker with the ability to design solutions that iteratively scale from MVP to north star
• Problem solver and explorer with an understanding of design thinking frameworks
• Strong storytelling and communication to articulate the “why” behind design decisions  across the broader organization
• Systems thinker who understands how parts come together and scale as a greater whole
• A knack for navigating ambiguous problems and shape them into clear goals

While it’s not required, it’s an added plus if you also have:

• Experience launching a 0 to 1 product
• Fintech or related industry experience
• Experience with research and user-testing
• An eye for high-quality, well-crafted visual and interaction design

More about Guideline
Everyone should have a simple, affordable way to save for retirement. At Guideline, our plans are low cost and highly automated. This makes it easy for companies to offer a valuable benefit—and easy for people to invest in their financial future with confidence.

Offer package
The expected Salary Range for this position is $147,500 - $175,000 annually. Compensation is determined by numerous factors such as your qualifications, experience, and work location.

Additional benefits:

• Flexible vacation policy
• Company equity
• 401(k) with matching contributions
• 100% paid employee insurance coverage
• Annual learning and development stipend
• Parental leave
• Sabbatical after 5 years of employment

Guideline provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment open to residents of CA, CO, FL, MA, MD, ME, NC, NY, TX, and WA. Guideline is committed to protecting the privacy and security of the personal information of our applicants. Please refer to Guideline's Privacy Policy for information about our privacy and security practices.

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