Senior Product Designer (Contract)

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

The Design and Experience group at Sonder are responsible for the strategy and design execution of all elements of a branded guest and staff experience—from the physical (IRL collateral) to the digital (web and app), and inclusive of brand identity and marketing collateral.

A Sonder design contributor must…

• be passionate about people-shaped products (obsessive over ensuring every decision is in service of its user);
• balance attitude and aptitude (no room for egos); 
• be a T-shaped contributor (expert in something, curious about everything);
• embrace diversity (Democratizing travel demands designing with and for the many, not the few); 
• be comfortable being uncomfortable (making meaningful progress is usually messy and nonlinear; embrace the ambiguity).

The Product/UX design team (within the Design and Experience group) focuses on designing digital products that shape our guest experiences as they plan, book, arrive and stay in their Sonder. Across our various users (guests, housekeepers, hospitality agents, and more) we advocate to be human-centered, ensuring their needs and behaviors drive key decision making.

AT SONDER YOU WILL:

We’re looking for a Senior Product Designer Contractor to join the internal tooling team. This team works on the crucial behind the scenes tools that our Sonder staff use to ensure all Sonder operations run smoothly. You’ll be responsible for the design solutions that are the backbone for sonders operations and efficiencies. Through designing elegant and efficient internal tools, you will be indirectly enabling long term customer value and loyalty with existing users.  

You’ll collaborate cross-functionally with the external tools teams (Mobile app and Website), Product, Development, Operations and support stakeholders to understand areas of opportunity. This team values someone with a keen eye for uncovering efficiency opportunities in complex user flows and someone who gets satisfaction in making people's lives easier through their intentional designs. 

WHAT WE LOOK FOR:

• Minimum 4 years of experience in product design
• Portfolio showcasing examples of your design work, in industry 
• Experience creating concepts to pixel perfect deliverables with a deeply collaborative and iterative approach to product design
• Ability to formulate strong points of view balancing business needs, data metrics, and the user’s experience
• Solid understanding of usability testing and how to use both qualitative and quantitative data to inform your designs 
• Knowing when to apply the appropriate level of fidelity to your work, being conscious of deadlines & deliverables to communicate your solution
• Experience in building element-based UI design library and style guides
• Excellent communication and organization skills
• Bring a flexible mindset to work every day; jump in on whatever task the team needs to drive growth with speed and thoughtfulness
• Experience on desktop is a must (mobile is a plus)
• (Bonus) experience working on internal or operations tools / experience interfacing with support roles. 
• (Bonus) hospitality tech experience.