Senior Product Designer, Consumer Experience

SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, and thriving communities. As one of the world’s most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalogue of music, and an artist services and distribution business to help artists grow long-term, successful careers. 

The Role

The Consumer Experience team is responsible for maintaining and growing our consumer-facing products, including Soundcloud.com and the SoundCloud app, to drive growth and help identify the next generation of breakout artists. You’ll work in close collaboration with Product Managers, Engineers, UX-Researchers, and other Product Designers to meet the needs of SoundCloud listeners and creators on the web, mobile, and beyond. We expect you to take ownership of your experiences from the early strategy and concept phases to the final implementation and following iterations.

Responsibilities

• Define user experiences that drive adoption, retention and growth with a key focus on user engagement and stickiness 
• Partner with peers in your team to set clear objectives and an execution strategy
• Contribute to high-level strategic decisions with the rest of the product and executive teams
• Draft and iterate on multiple solution proposals for a problem through storyboards, sketches, wireframes, and prototypes
• Collaborate with UX research, Product Management, Data Science, Engineering, and Business stakeholders to ensure a smooth product development process
• Understand and determine the level of fidelity required for our features and ensure we’re prioritizing our efforts effectively
• Ownership of experiences from the early concept phase to the final implementation
• Communicate and align expectations within your team and stakeholders

Requirements

• A strong online portfolio that demonstrates your process and ability to turn ideas into a convincing and unique creative vision
• A background in designing user experiences and interaction design for digital consumer products and working with cross-functional teams
• Strong analytical, data-driven decision making and problem-solving skills and the competence to balance business growth and customer problems
• Strategic product thinking and vision experience
• Ability to provide the rationale and trade-offs for your solution proposals 
• Communication is a big part of your daily work. You’re not only interested in input from users, developers and everybody else, but you’re able to ask questions, give feedback and critique your peers’ design solutions
• A holistic understanding of design. You are eager to understand the underlying problem and able to work out concepts and ideas that are addressing the real issues
• You are at home in the product discovery domain and have a clear set of tools to apply design discovery methodologies.
• You have a growth mindset and are always eager to learn, and you are at home in an organisation that embraces experimentation
• You can deliver larger projects reliably, coordinate with other design team members and delegate when needed
• You enjoy working on a product from start to end and you won’t rest until a solid experience is shipped. At the same time, you are able to align this expectation with an iterative product development process and respective trade-offs
• You are a passionate product designer and a great storyteller
• You are comfortable leading design sprints and/or creative workshops
• In your design process, you consider the entire experience rather than individual views
• You have excellent presentation skills and communication abilities

About us: