What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Designer, Commerce and Customer Service Platforms position?

The suggested salary for this position is $152,100-$200,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Product Designer job at Spotify

The Freemium R&D team oversees the entire user journey on Spotify and ensures we engage with people in innovative ways, every step of the way. Our team grows Spotify’s audience by finding future listeners around the world and delivering the right value to them, at the right time. With research, product development, product design, engineering, and marketing all collaborating in one organization, we’re able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships with Spotify.

We are looking for a Senior Product Designer to join our Commerce and Customer Service Platforms design team. From purchase through to support, you’ll be working to design experiences that are key to Spotify’s success as a business, and play a role in key moments for every Spotify customer’s journey with us.

What You'll Do

Responsible for design quality and cohesion for a complex product or multiple products (Multiple Squads/Product Area).
Define and frame the problem space and strategy for others, and explore multiple solutions before landing on a strong point of view and recommendation.
Back up ideas with clear rationale and data/insights, and understand what level of communication is needed for whom. Create strategy briefs, overview decks, and easy-to-navigate flows and specs. Confidently and regularly present in larger forums like All Hands.
Make sense of complexity, and find patterns and ways of organizing content and information that allow the customer to focus on the primary JTBD while also understanding where they are and how to navigate.
Balance the needs of multiple audiences at once, e.g., listener and creator needs.
Independently run low-risk research studies and tests. Partner with Researchers and Data Scientists to identify what questions we need to answer, and challenges/influences their team's understanding of the problem.
Deliver value across multiple products or a complex product that meets team and Product Area objectives. Evaluates their work by what's shipped, not what's in the design file, and works to improve the way their team delivers impact.
Approach projects with a holistic mindset and has a solid track record of delivering solutions that make an entire product or service more consistent, simpler, and easier to use.
Create rhythm, balance, hierarchy, and clarity with a keen attention to detail on any given screen or platform.
Build prototypes that realistically portray live production experiences in order to understand their value with users, provoke and inspire the organization, and create a shared vision. Use prototypes to uncover technical constraints.

Who You Are

Proactively share relevant information within and across teams.
Build cross-functional buy-in, and provide clear directives that invite and encourage peer participation.
Drive inclusion and equity within their team or domain. Hold others accountable for non-inclusive behaviors, and promote a psychologically safe environment.
Propose and help develop new standards, programs and initiatives that positively impact or shift ways of working within their domain.
Act as mentor and role model across Spotify Design.
Review portfolios and conduct interviews on a regular basis.
Move past automatic, easily conceived notions to nuanced concepts that supersede industry standards.

Where You'll Be

We are a distributed workforce enabling our band members to find a work mode that is best for them!
This role will be based out of our office in Amsterdam, or remotely within the Netherlands.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

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Senior Product Designer, Commerce and Customer Service Platforms

What You'll Do

Who You Are

Where You'll Be

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