Senior Product Designer, Client Experience - US

We are Multiverse, a tech scaleup with a social mission. We’re creating a diverse group of future leaders by building an outstanding alternative to college and corporate training.

In June 2022, we announced our $220m Series D raise, making Multiverse a mission-driven unicorn. This funding will help us to accelerate our growth in the US, where we’re committed to tackling the toughest challenges facing those who seek jobs - and those who provide them.

In our first year in the US, we launched over 20 apprentice cohorts at some of the best companies in America, including the likes of American Express, Citizens Bank and Visa. Globally, we work with over 500 clients and we’ve been recognized as one of the fastest-growing businesses in Europe.

Join us on our journey to democratizing access to the best careers and learning opportunities.

Requirements

Your mission

We need you to contribute to the future direction of our Multiverse product to ensure we are continually challenging who gets access to the best careers. We are building a product that supports people at different stages of their career, from those just starting out to those who have already built and established themselves.

You’ll be working to lead design on theClient Experience Product, which is a new squad looking to solve problems around onboarding and retention for clients, working closely with the Go to Market teams. No two days at Multiverse are the same, so we need someone who is comfortable with the unknown unknowns. On top of that we’re looking for an all rounder who is equally as happy working on research and usability as they are designing solutions for internal and external users of our product. If you are inquisitive about the ‘why’ we do things, you live to prove and disprove hypotheses and you’re keen to work in a fast-paced, exciting environment, we’d love for you to join us during this exciting growth phase.

Specifically, you will:

• Design products and features that are world-class
• Create and refining personas through user research and data
• Conduct concept and usability testing and gathering feedback
• Develop wireframes and prototypes around customer needs
• Find creative ways to solve UX problems (e.g. usability, findability)
• Identify a balance between ‘the right way to do things’ and the ‘right now we need to do things this way’ to achieve our goals
• Communicate design ideas and prototypes to the engineers
• Contribute to a growing Design System and design process
• Keep abreast of competitor product and industry trends

About you:

• You’ve got an understanding of UX principles and methodologies
• You have proven experience as a Senior Product Designer, UX designer, UI designer or similar with a strong portfolio of design projects
• You understand how to manage change, from identifying a problem to how to solve it
• You’re familiar with interaction design and information architecture
• You’re comfortable and able to prioritize and manage several milestones and projects efficiently
• You work effectively in a collaborative environment and are comfortable with the nature of change within a growing organization
• You’re proficient in design software (we’re using Figma)
• You are happy to move between focussing on user experience and research with creating design solutions

Benefits

• 23 days PTO, plus 1 life event and 1 volunteer day
• 4 additional company-wide days off to focus on your wellbeing
• Comprehensive insurance plans and 401(k) starting on your first day
• Hybrid or fully remote working, depending on the role. Talk to us to find out more!
• Ownership in the business through equity options
• Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics)
• Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in, and be part of the foundational team on the ground in the US
• Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Multiverse requires all employees to be fully vaccinated against COVID-19. We will consider requests for reasonable accommodation based on disability and/or religious beliefs on an individualized basis.