Senior Product Designer - Assistance

About the opportunity

We are looking for Senior Product Designer(s) to join N26’s UX Team and the Assistance segment.

In this role, you will be working in a cross-functional team to collaboratively deliver great user experience of our product offering(s). You will report to our Heads of UX within the Assistance segment. 

We believe our team’s diversity is our strength. The more perspectives at the table, the better. Please apply regardless of your identity, experience, or background.

N26’s UX Team is part of the larger Product & UX organization. We are a multidisciplinary team of 40+ talented individuals (known as “UXers”), who practice Product Design, User Research, UX Writing, and Design Operations. Most of our UXers are distributed across various cross-functional teams, looking after different product verticals. Our team is based in Berlin and Barcelona.

Assistance segment mission is to build platforms and capabilities to allow N26 to have a more enriched relationship with customers in the channels they choose.

Senior Product Designers in the Assistance segment work on two main streams of work:

• Self-serve support - focusing on reducing the need for customers to contact N26 internal teams, by delivering best in class support channels experience such as chat, email and help center.
• Staff-led support - focusing on improving N26 Service Experience and reducing time to resolve customer issues, by optimizing internal teams processes and tools.
• Investigation and reporting - focusing on finding opportunities across the investigation journey to reduce false positives, increase operations efficiency and provide reliable reporting to the banking authorities.

In this role you will collaborate with stakeholders across service teams, such as Customer Support, Banking, Fraud Prevention and others.

In this role, you will:

• Own and drive the UX and Product metrics for your team: take responsibility for the entire design process from initial research, ideation, conceptualization and design, to testing and validation. 

• Turn user problems detected across all feedback channels into product opportunities: work together with other UXers, data analysts, product managers, engineers, etc. to oversee the development of a product from problem definition, concepting, to launch.

• Enhance the delightfulness: design mobile and web interfaces that are incredibly simple, elegant, and enjoyable for users.

• Contribute to design excellence and consistency: advocate for and nurture our NXD (N26 Experience Design) Design System. 

What you need to be successful:

Background: 

• You have at least 4 years of experience designing digital products (for Mobile and Web) in cross-functional product teams.

• You have proven ability to effectively facilitate collaborative sessions such as design critiques, Google Design Sprint, user journey mapping, etc.

• You are no stranger to working with, and contributing to design systems in your day-to-days.

• In addition to leveraging user research insights and gathered data to inform your design decisions, and when they are not available, you proactively seek them out.

• You know when to articulate your ideas and decisions eloquently, and when to listen.

Traits:

• Actively help yourself (and others) be successful.
• Continuously learn and challenge the status quo.
• Think globally, act locally.
• Strong bias for action.
• Give and receive open, direct and timely feedback. 

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paulo.

Sound good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.