Senior Product Design Manager, Trust & Safety

About the Team

At DoorDash, our customers are at the forefront of our product strategy and we believe that the best customer experience is the key to our success. Behind the magic of our customer experience is our suite of internal tools, proactivity on trust and safety, mitigation on fraud, and prioritization of customer support.

Our Customer Experience and Integrity team’s mission is to help create a seamless, efficient, and satisfying customer support experience, to keep all users safe while interacting with DoorDash, facilitate trust in our offerings, and to protect our users and our company from fraud on our platform.

About the Role

We’re looking for an experienced design leader to push our design strategy forward across our platforms on Support, Trust & Safety, Fraud, and Internal Tools. This is an opportunity to evolve the team’s vision, culture, and process. You'll also get to solve big, meaningful design problems and make decisions that directly improve the experience for our users, Dashers, Merchants, and the success of thousands of internal employees and agents at DoorDash!

You will report into the Head of Design Foundations on our Product Design team in our Product organization. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.

You're excited about this opportunity because you will…

• Champion customer-centric thinking throughout the entire org
• Be a thought partner to cross-functional teams like Product, Engineering, Analytics, and Operations to define the vision for our customer experience
• Manage a team of designers and guide them on both soft and hard skills and help them develop and achieve career goals
• Partner with the greater design leadership team to build a holistic design strategy for our entire suite of products
• Recruit designers who will improve our craft bar at DoorDash
• Align the team’s priorities and deliverables to the company’s overarching strategy and goals

We're excited about you because… 

• You are comfortable in navigating through complexity, and identifying areas of opportunity
• You enjoy moving quickly
• You are a respected people manager who can motivate a team even in the most challenging times
• You champion for shipping high-quality and well-designed products
• You have experience building modern, beautiful world-class tools that are easy to use including a balance of B2B and B2C Experience (designing for admins and end-users) 
• You have 10+ years of experience in design, with 3+ years of team building and management, having managed a team of 5 or more

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

Applications for this position are accepted on an ongoing basis

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.