Senior Product Design Manager, Rider Core Experience

Senior Product Design Manager, Rider Core Experience

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is seeking a Senior Product Design Manager to lead our Rider CoreXP team focusing on the end-to-end experience for our Rider app. As a Senior Product Design Manager you will lead a team of talented product designers, providing direction and guidance of the team’s output, as well as stewarding best practices in cross-functional partnership and design process. The Lyft Rider App is used by millions of Riders, helping them to get out and about in their communities every day. We have ambitious goals for what’s on the horizon for our Lyft Rider experience and you’ll have an immediate impact on strategy, product execution and quality. You’ll propagate a thriving and strong design practice, influence through strong cross-functional partnerships, and create the spaces and structures that allow designers to truly create their best work.

You have both an incredible eye for detail, ensuring the integrity and quality of the core of our Rider experience, as well as an ability to think big, break new ground and impact the business. You have experience leading teams, providing design mentorship, and you have a strong track record of work that clearly demonstrates customer/user obsession. 

You are a thoughtful and proven leader, a storyteller, an excellent communicator, and a cross-organizational team player that is a champion for values, craft and career development. You are comfortable rolling up your sleeves, working closely with passionate designers, product managers, engineers, marketers, and executives that care deeply about creating human-focused, beautiful, high-impact experiences.

We’re intent on raising the bar with smart, delightful solutions that lock-in on customer needs and tightly align with company priorities. We also want teammates that are passionate about technology, community, and finding better ways to bring people together.

Responsibilities:

• Manage, mentor and inspire a team of product designers, providing design direction and pushing the quality of the design work
• Push the boundaries of your team’s UX/UI/visual execution and explore new ideas. Explore divergent concepts and create trajectory for the company
• Define user lifecycle product strategy and lead your team in executing design work with a high level of polish, and understand how to solve a range of tactical & contained issues to much more complex, loosely defined product challenges across all digital platforms: iOS, Android, and web
• Know how to lead and represent your team effectively, substantiate the work and the decisions behind them, and be an advocate for user-centered design
• Build relationships with cross functional team members and executives across organizations, and effectively speak to process, design goals and team vision as a strong representative of the design team
• Step change productivity and accelerate team efficiency by improving processes and workflows with the design team and cross functional teams

Experience:

• 4+ years of experience managing and scaling design teams
• Background in product design (UX/UI), with a focus on mobile experiences
• Ability to think big and understand complex feature sets
• A track record of leading design teams through successful product launches across iOS, Android, and mobile web
• Strong insights-informed design experience with a solid foundation in UX heuristics
• Strong personal growth mindset and passion for impact
• Experience recruiting, hiring, and retaining multi-disciplinary design teams
• Excellent oral and written communication skills
• Applied experience with design and prototyping tools: Figma preferred
• Superb attention to detail
• Ability to work well on a compassionate, ego-free, highly collaborative, and cross-functional team
• Ability to thrive in a fast-paced, dynamic environment

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.