Senior Product Design Manager, Fulfillment

What’s the role?

The Fulfillment team is helping Etsy sellers meet customers’ expectations for all things shipping. As we continue to expand Etsy in new parts of the world and provide the tools and services for our sellers to ship items across the globe, fulfillment has become a foundational part of our experience, one that nurtures customer loyalty by delivering on the promise of receiving that special item!

This role will partner with product management and engineering leaders to lead the strategy and operations of this foundational product initiative, by both iterating on existing and building new buyer and seller experiences.

We are particularly excited that this person will be based in Mexico. With its vibrant and booming technology scene, we believe that Mexico will be an ideal location for Etsy to put down new roots and expand our global workforce and we’re looking for leaders to help build and promote our Etsy culture!

This is a full-time position reporting to the Fulfillment Product Design Director. This role requires your presence in Etsy’s Mexico City office in an in-person or flex capacity. Learn more about our Flex and Office-based work modes as well as vaccination policy here.

What’s this team like at Etsy?

At Etsy design leaders tackle exciting buyer and seller opportunities as partners with our product management, research, analytics and engineering leaders. In addition to leading this work you will also coach, mentor and support the product designers that report to you.

What’s product design management like at Etsy?

Typically, product design managers at Etsy partner with product management and engineering to lead teams passionate about customer outcomes, while mentoring and growing the product designers on that team.

What does the day-to-day look like?

• Lead product designers or product design managers by mentoring and creating growth opportunities for those on your team
• Collaborate with Product and Engineering team leads to shape the vision, strategy, and operations of your initiatives
• Ensure we are building the right products for our customers, and help teams take the best near-term steps toward their long-term vision
• Advocate for our customer, and guide teams to deliver comprehensive, on-brand experiences by using our design system
• Lead regular design reviews, critiques, and ideation sessions for your teams
• Facilitate continuous learning and improvement for the product design team and its members
• Recruit and hire outstanding design talent and facilitate onboarding of those new designers
• Partner with our Design Systems team to evolve the components and styles for our internal tooling needs
• Work with Design Leadership to craft our teams’ culture, processes, tools
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Senior Product Design Manager at Etsy means you have a track record of:

• Leading design strategy for sophisticated initiatives and growing designers
• Leading through ambiguity, making use of your soft skills to persuade and build alignment with senior leaders around a vision and approach
• Partnering with a design leadership team to provide feedback and improve our management practices
• Incorporating advancements in the field of product design to guide the skills and practices of our team
• Developing a deep understanding of current design patterns and UX trends, and can guide your design team to use these in practice

Qualities that will help you thrive in this role are:

• Effective articulation of ideas and design solutions
• Expressing feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

Interested in applying? See our tips for interviewing for a design role at Etsy.

Please note: If you are expressing interest by applying to one Product Designer role, we will automatically consider your application for all open positions at that level. Please do not apply to roles at the same level. We have you covered!