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Xero

Senior Product Content Designer

Employee discount programs
Parental leave
Learning and development budget
This job offer is closed.
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

Our senior product content designers use words to design intuitive product experiences.
By combining content design, UX writing, and problem solving skills, they transform complex processes and information into simple, user-focused flows and interactions.
Our product content designers work closely with product designers, focusing on the experience for customers who are logged in to Xero's online software (rather than website or marketing content).
While you’ll be working with teams across the world, this can be a remote role located across California, Seattle, or Vancouver, or worked from our San Francisco or Denver offices.

What you’ll do

  • Join a small and supportive team as our first US-based content designer 
  • Apply your knowledge of content design and UX writing best practices to create copy that’s clear, scannable, accessible, and appropriate in voice and tone
  • Structure and order information to deliver the most useful content at each point in a user’s journey
  • Collaborate with product designers through co-designing experiences as part of a project team or sharing knowledge and coaching designers in UX writing
  • Own and drive initiatives to evolve the practice of content design at Xero
  • Develop relationships with cross-functional partners and build awareness of the value and impact of content design
  • Contribute to our content guidelines and design system
  • Participate in user research projects when appropriate and translate insights into content design solutions

What you’ll bring

  • Experience working as a content designer, UX writer, or content strategist in a design team
  • Excellent UX writing and content design skills – you’re able to structure information to create intuitive, accessible experiences and communicate complex ideas in simple language
  • A positive and proactive approach to influencing stakeholders and advocating for content design
  • Expertise in effectively communicating your decisions and ideas to a variety of people
  • A collaborative and inclusive approach, with the ability to also lead initiatives autonomously

  • To be considered for this role, you’ll need to include a folio of your work with your application. Please send or point us to examples that show your ability to write content for a user interface (like an app, an online software product, or a website).


Why Xero?

At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development. 

Want to read more about inclusivity at Xero? Learn a little more about it here - https://www.xero.com/ca/about/social-and-environmental-impact/diversity-and-inclusion/

We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.  Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Xero
Xero is a New Zealand–domiciled public technology company, listed on the Australian Securities Exchange.
Website
Industry
Accounting, Billing
Founded
2006
Size
1K-5K employees

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