Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses thrive through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference the world is a more beautiful place.
How you’ll make an impact
Xero’s senior product content designers use words to design intuitive product experiences.
By combining content design, UX writing, and problem solving skills, they transform complex processes and information into simple, user-focused flows and interactions.
Our content designers work closely with product designers, focusing on the experience for customers who are logged in to Xero's online software (rather than the website, or marketing content).
What you’ll do
- Join a small and supportive team as our first US-based content designer
- Apply your knowledge of content design and UX writing best practices to create copy that is clear, scannable, accessible, and appropriate in voice and tone
- Structure and order information to deliver the most useful content – and just enough – at each point in a user’s journey
- Collaborate with product designers – sometimes co-designing experiences as part of a project team, and sometimes sharing knowledge and coaching designers in UX writing
- Own and drive initiatives to evolve the practice of content design at Xero
- Develop relationships with cross-functional partners, and build awareness of the value and impact of content design
- Contribute to our content guidelines and design system
- Help plan and participate in user research, and translate insights into content design solutions
What you’ll bring
- Experience working as a content designer, UX writer, or content strategist in a design team
- Excellent UX writing and content design skills – you’re able to structure information to create intuitive, accessible experiences and communicate complex ideas in simple language
- A positive and proactive approach to influencing stakeholders and advocating for content design
- Expertise in effectively communicating your decisions and ideas to a variety of people
- A collaborative and inclusive approach, with the ability to also lead initiatives autonomously
To be considered for this role, you’ll need to include a folio of your work with your application. Please send or point us to examples that show your ability to write content for a user interface (like an app, an online software product, or a website).
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies.
Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place.