Senior Product & Service Designer

We’re a team of 5 Product Designers with different and complementary skillsets in user research, prototyping, UI design… The Senior Product & Service Designer’s role is to make sure we’ll find the best solutions to the company’s challenges and our user’s needs. To help us with that, we’ve created a user research playbook, a tokenised design system and pushed branding and prototyping further than a lot of startups in Europe. Designers are part of both their product team (Passenger, Driver, Internal Persona) and the product design team. They also work closely with product managers in order to define their team’s roadmap.

This role is based in our Barcelona HQ, open to remote employees in Spain.

Reporting into the Service Design Manager, you will be part of our Product Design team and will work closely with our Product Designers, Product Managers and Engineers. You will design the best experience for our passengers and drivers across our Web, iOS and Android platforms in Europe and Africa. Designers at Heetch are responsible for all the facets of the design process.

• Be the User Research expert on your squad.

• Extract insights, conduct research and design solutions:

- Data analysis, workshops, interviews, personas, user journeys, problem prioritisation (Understand our passengers’ and drivers’ point of view!)

- User task, user flows, site map, design system improvement, wireframes, UI and prototypes (Get them validated by testing them on real people!)

- Usability test, results analysis, A/B testing

• Stay up-to-date on mobile UI patterns and trends in order to build our own design system

• Communicate to members of the design, development and product management teams

• Design workflows and beautiful solutions to bring to life innovative concepts for cross-platform applications

• You're skilled in user research, user experience, interaction design and visual design

• You have a strong portfolio and mobile app designs available on the AppStore/PlayStore

• You've worked for more than 3 years on product and service design with a focus on mobile apps

• You're able to clearly articulate and communicate design decisions

• You're a problem-solver: You have an analytical mind and can navigate through complex UX obstacles in a thoughtful and logical way

• Create beautiful high-fidelity mockups and prototypes : You know how to be speedy and resourceful while doing so

• Prototyping is natural for you: Figma, Principle, Framer, Origami or equivalent have no secret for you

• You're familiar with our design stack: Figma, Miro, Notion, Maze, Typeform, Dovetail, Slack. 

• You've got a strong eye to detail (typography, layout, colour theory and pixel)

• You're fluent in French and English

• Knowledge of the mobility industry

• Experience working in Inclusive Design (accessibility, etc.).

• Experience in design-oriented data analysis

• Understanding of how coding works.

If your application is selected, the process will be composed of 4 steps:

1. First interview with a Technical Recruiter (45 min)

2. Take home Design Test

3. Test Review Interview with your future Manager and one of your future colleagues

4. Interview with our VP Product Design and CPO

5. Get to know your future stakeholders in Product Management and Data teams!

🌈Heetch embraces diversity and equal opportunity for everyone 🌍 We provide a safe and inclusive work environment. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills