Senior Manager, User Research

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We’re looking for a Senior Manager of UX Research to help us lead the UXR function to identify the future direction(s) for Webflow’s product and execute against that strategy with heavy customer engagement.

About the role 

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Permanent (Choose one)
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  • United States  (all figures cited below in USD and pertain to workers in the United States)
    • Zone A: [$226,100- $314,300]
    • Zone B: [$212,600 - $295,500]
    • Zone C: [$199,00 - $276,600]
  • Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
    • [CAD 257,300 - CAD 357,650]
    • Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to Head of Data & Insights

As a Senior Manager of User Research, you’ll … 

• Advocate for customers by effectively communicating the importance of user research as well as synthesizing and communicating insights from across the organization to drive decision making and strategy
• Establish the mission, vision, culture, and strategy for UX research that both inspires researchers to do impactful work while aligning with the needs of collaborators
• Collaborate with other functional leaders to plan, resource, and prioritize efforts, identify and address misalignments and escalations, and ensure customer-centric insights influence product strategy and roadmap decisions
• Contribute to hiring, nurturing, and retaining UX researchers. This includes fostering an inclusive team environment, refining career pathways, setting ambitious team goals and project objectives, offering mentorship through personalized coaching and feedback sessions, and much more
• Scale research by establishing and iterating on best practices, processes, methodologies, and tools for conducting user research

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Senior Manager of User Research if you have:

• A Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Anthropology, or related field
• 10+ years of experience in UX research, with at least 3 years in a leadership or management role.
• Experience leading UX research initiatives to uncover unmet needs, inspire solutions, and inform product strategy and roadmaps for both 0 -> 1 opportunities and existing products
• Deep expertise in qualitative, quantitative, generative, and evaluative research methods, as well as how to operationalize research techniques and tools to drive self-service for product managers and designers
•  Bias towards actions and ensure research is translated into recommendations that are distributed to relevant teams and across the organization.
• Strong analytical skills with the ability to synthesize complex data into actionable insights and recommendations
• Excellent communication and storytelling abilities, with experience presenting to executive stakeholders
• Experience working in an Agile development environment and collaborating with cross-functional teams
• Strong leadership and team management skills, with a passion for mentoring and developing talent

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.