What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Manager, Product Operations position?

The suggested salary for this position is $132,000-$211,000

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Manager, Product job at Opendoor

About Opendoor:

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Team

We’re seeking a Senior Manager, Product Operations- Market Operations, the team responsible for all local activities and home renovations at Opendoor. This person will ultimately report to the head of business operations for Market Operations.

This leader is an analytical and organized problem solver who will provide strategic insights and lead continuous product improvement efforts for the operators and general contractors who use our tools. You’ll work in a fast-paced and self-directed environment, collaborating cross-functionally with Product Management, Engineering, Operations, Sales & Support and Learning & Development teams to guarantee product readiness, communication, training, and support for feature and platform changes, while also gathering feedback to inform future product roadmaps and strategy. You will be the first formal leader of Product Operations within Market Operations, and will also help inform the vision for what the function should be at Opendoor.

Role Responsibilities

Liaising between product management and operators to rollout new tools and tooling improvements, product management based on the evolving changes within Opendoor products tied to development, and maintaining a list of all pending and recent product and feature launches impacting operators and cross-functional team
Gathering and summarizing feedback on existing tools from operators, and working with product management to prioritize improvements
Establishing and maintaining a consistent, harmonized Product Development Lifecycle (PDLC)
Leading a team of 2-3 direct reports to give you leverage in the above

Skills Needed

Work closely with Engineering, Design, and Operations leadership to develop, pilot, and scale new products to be leveraged by our operators
Understand and be able to articulate operators’ experience with tooling, user trends, and other datapoints that help inform product work to better meet their needs
Manage product experts who serve as consultant for centralized and field operators and general contractors (“trade partners”), disseminating updates on products, resolving issues as they arise, and documenting common solutions via FAQs
Be directly responsible and/or direct efforts contributing to operational scaling projects, including planning, coordinating and managing launch and adoption activities for new products and features
Write/conduct analyses in Sheets and SQL that support financial analyses/models, toolsets, etc. in order to quantify defects, prioritize feedback and make strategic decisions about product scaling
Pitch in however you can when needed. We’re a lean team and there will be “all hands on deck” moments

Bonus points if

8+ years professional experience in product operations or product management
Strength working with both operators and internal business stakeholders, including product and development teamsDeep knowledge of how product and engineering organizations function
Ability to prioritize tooling needs based on qualitative and quantitative data and a robust understanding of the business’ long-term strategic needs
Experience managing a team and direct reportsExceptional ability to recognize and analyze trends in data
Process-driven mentality and track record of process designInterest in working with, and empathy for, super users who are highly dependent on the tools you’re supporting (several hours of engagement per day)
Proficiency in SQLAn interest in real estate.

For CO Residents Only, and in accordance with C.R.S. Sec. 8-5-101 et seq., the estimated base salary range for this role is $132,000-$211,000 per year. The estimated range is meant to reflect an anticipated salary range for the position in question based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and other available benefits, please speak to the recruiter if you decide to apply for the role and are selected for an interview.

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More About Us:

Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

We Offer the Following Benefits and Perks:

- Full medical, dental, and vision with optional 85% coverage for dependents

- Flexible vacation policy

- Generous parental leave

- Paid time off to volunteer

Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness:

Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

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Senior Manager, Product Operations

Role Responsibilities

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Bonus points if

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