Senior Manager, Product Design

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Product Design team sits at the intersection of design, product management, and engineering working closely with product owners, engineering team leads, research, data science, marketing and editorial to arrive at elegant solutions for our users.

We’re looking for a creative Senior Product Design Manager with a solid understanding of design process within mid to large size organizations. You love working with a diverse array of people, embracing design challenges and obsessing about cultivating transparency and guiding design approaches. You’re highly collaborative and comfortable leading design critiques. If this sounds like you, and you'd like a chance to join the Mailchimp team, we'd love to hear from you.

What you'll do here:

• Actively manage product designers and senior product designers, providing guidance, oversight, and mentorship to the team
• Set expectations, and help promote a fun, highly collaborative team culture as well as mentor and grow team
• Manage team’s visibility, documentation and process tools
• Work closely with front end and engineering managers to advance patterns and standards as well as finalize timelines and deliverables
• Work with the team to ensure exceptional design deliverables; set and exceed best practices and standards, measurable impacts, and design integrity in the final product
• Motivate the team to create designs that constantly push boundaries to keep Mailchimp at the forefront of UX design
• Oversee project timelines and deliverables, guide production pipeline and communicate evolving project goals

We'd love to hear from you if you have:

• 8+ years product design experience
• Strong experience building, managing and leading product design teams, preferably in a SaaS environment
• Experience on teams designing for web and mobile
• Bachelor degree in relevant field highly preferred or equivalent experience
• Excellent verbal and written communication skills
• Portfolio to illustrate applied experience as the creative process leader on projects
• Ability to embrace change and hyper-growth with nimble ease in adapting

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are working toward becoming a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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