Senior Manager, Design Operations

The Gig

Squarespace is a design-centric product company at heart that enables anyone to build a beautiful online presence. Our product teams are deeply collaborative, and each member is directly responsible for the team's success.

We're looking for a Senior Manager to lead our Design Operations team. Design Operations at Squarespace is embedded within our Product Design organization and amplifies the impact of design by allowing our designers to focus on the work. You will lead the orchestration and optimization of people, processes, and craft in order to amplify design's value and impact at scale and implement processes to influence how we collaborate with matrixed teams to optimize design output. You'll work cross functionally building relationships and collaborating with different teams to identify and manage appropriate design processes and tools to support the delivery of high-quality designs. You thrive in ambiguity, are a strategic thinker, skilled planner, negotiator, and a flexible person who can balance multiple projects in a creative and fast-paced design environment while applying frameworks and systems to keep track of the many moving parts necessary for projects and teams to be successful.

You will report to the Senior Director of Operations, Product. We are open to this position being remote.

You'll Get To...

• Continuously seek out ways to improve the processes, practice, and culture of the Design team.
• Collaborate closely with directors and senior designers to define, document, and operationalize processes.
• Partner with your Design Operations managers to develop plans for onboarding new designers.
• Identify team needs with regards to process, tools, documentation, asset management, etc.
• End-to-end management of design tools including strategy, tactical usage, identification of new tools, vetting of tools, on-boarding and off-boarding, and community engagement.
• Guide and document design feedback and identify opportunities to maximize design output.
• Maintain design program status and communicate across the product team.
• Coordinate discovery loops and usability studies in partnership with the Design Operations team.
• Determine need for freelance support based on current workload and forecast/availability, understanding impacts of freelance on departmental planning.
• Create and manage budgets for the Product Design organization.
• Coordinate with legal to secure licensing agreements with content providers.

Who We're Looking For

• 3+ years of management experience
• 6+ years of experience as a digital producer or program manager with a background in product, digital, or tech
• Demonstrated ability to navigate ambiguity, and collaborate with and influence teams across boundaries (cross-teams, cross-org)
• Experience working closely with designers and familiarity with research methods and product development
• Experience building programs from scratch and measuring their impact
• Ability to identify and address blockers with a solutions oriented approach
• Team-player mentality with a limitless determination to succeed and grow

Benefits & Perks

• Health insurance with 100% premium covered for you and your dependent children
• Fertility and adoption benefits
• Retirement benefits with employer match
• Flexible vacation & paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Pre-tax commuter benefits
• Education reimbursement
• Employee donation match to community organizations
• 7 Employee Resource Groups across locations
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop

About Squarespace

Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our products enables anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management through Tock. Squarespace democratizes access to outstanding design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California and Chicago, Illinois. For more information, visit www.squarespace.com.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace