Senior Growth Product Manager, Early Engagement

📍London or Remote (UK) | 💰 £95,000-£120,000 + Benefits | Hear from the team 

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Growth Team:

We’re looking for a Senior Product Manager to join us to define and deliver how we help our new customers get set up and start using Monzo. We aim to give new customers an onboarding journey that is so seamless that they choose Monzo to manage their day to day finances moving forward. As the product lead for early engagement, you will be responsible for sign up, onboarding and helping people experience value during their first month as a Monzo customer. 

The team is part of Monzo’s Growth Collective and directly contributes to the company’s goals for growth and engagement.

Your day-to-day   

• Create and execute on strategies to increase sign ups and new customer engagement .
• Create delightful experiences that solve user needs and pain points. You are a champion for our customers. 
• Set clear goals and track progress against targets. 
• Use a data-driven approach to identify opportunities and optimise customer engagement. 
• Collaborate with engineering, design, data, user research and marketing to identify and validate new opportunities. 
• Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time. 
• Lead planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned. 

You should apply if:

• You have a passion for the world of growth and engagement and find excitement in this landscape. 
• You’ve shipped world-class products at a fast growing company
• You're comfortable working within a deeply collaborative, highly technical team that spans across engineering, design, data, user research, and marketing.
• You’re passionate about building value for customers and not just achieving business results
• You're data-driven, enthusiastic about metrics, and intellectually honest about your work's performance, continually striving for improvement. You have a proven track record of making an impact through experimentation.
• You have previously worked for an app-first or app-centric organisation in the past
• You’re passionate about learning every day and sharing your knowledge and experience.
• What we’re doing here at Monzo excites you!

The interview process:

Our interview process involves 4 main stages: 

• Recruit call 
• Initial call with hiring manager: Helena Buhr, Senior Product Director
• Experience Loop consisting of x3 interviews. This includes a Case Study, Project Walkthrough and a Values interview 
• Final chat with our Chief Product Officer

Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]

What’s in it for you:

💰 £95,000-£120,000 ➕ plus stock options & benefits 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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