Senior Design Program Manager

About Us

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide and Instagram channel to learn how to ace our interview process.

About the Role

We are looking for a thoughtful and collaborative Design Program Manager to join our growing Design Operations team within Platform Design to increase proficiency across the organization. Design Program Management works across the entire team, supporting our biggest projects, defining and tracking our goals, and ensuring that every designer has the support they need to promote creativity and invent customer-focused solutions. If you are excited to join the growing Design Program Management practice, with an aim at developing end-to-end process, routines, rituals, artifacts, engagement across the Product Organization and beyond, all within an inspiring UX team, with a big impact on our customers' experience we'd love to meet you. Our UX organization is mostly on the west coast but we are distributed throughout the United States and we are open to remote candidates for this position. You will report directly into the Head of Platform Design.

You Will:

• Manage and evolve our end-to-end design process including activities, artifacts and meetings or routines;
• Stand-up supporting rituals and routines to support elevation of cross-department design projects from discovery to validation into a program of work, including running table stakes program management routines like sprint planning, grooming and running the board
• Support defining how-we-work 101- i.e. methods and training for the design team to use, creating practical applications of process to tooling (Figma, JIRA) and across teams (UX Designer to Accessibility PM)
• Be a trusted advisor and strategic partner to Directors of Design supporting roadmap planning, helping galvanize and increase engagement across the team
• Work with and be an advocate for Platform Design within the Feature Design work, including Accessibility, Design Systems 
• Be a resource and collaborator with Product, Engineering and other business, support or control partners; work collectively to identify opportunities to improve the design process and conversely to advocate for the design process across the business
• Create meaningful reports and presentations of program details and health for leadership - detailed and at-a-glance including resourcing and capacity planning

You Have:

• 5+ years of experience managing complex change and projects for a large software business
• Proficiency with project management software especially JIRA / Atlassian tools
• Experience with complex processes, including standard design process and practices
• Helped teams of designers create a process to clarify ambiguous problems
• Created clear and detailed program documentation
• Comprehension of common design tools such as Figma and Sketch
• Commitment to following through and helping others make decisions

Bonus Points

• Certification in common program management techniques
• Experience as a designer, in service design, in design operations
• Understanding of Accessibility / WCAG best practices

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages)

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8256