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Senior Design Manager - Merchant Experience

Wish is hiring a Lead designer Probably expired

Contract type
Please let Wish know you found this offer on WeLoveProduct as a way to support us so we can keep publishing more lead designer job offers.
Job description

Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 100 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Wish is seeking an experienced Senior Product Design Manager to manage a distributed team of product designers focused on Merchant Experiences. You will help the team realize our global vision and deliver best-in-class experiences that ensure Merchants are informed and successful at Wish. Cross functional collaboration is key to your success as the team works closely with the Engineering, Data Science, and Product Management teams to represent design’s seat at the table, and partner in developing product strategy.

What you'll be doing:

  • Manage and coach - You strike a balance between giving your designers space to flourish, while gently nudging them toward achieving their goals. You help create growth opportunities for each member of your team, aligned to their professional development aspirations.
  • Create a culture of feedback - You ensure your team creates high-quality work that delights our users and drives company objectives by creating an environment of sharing effective feedback, working out in the open, and team trust.
  • Collaborate, influence, and negotiate - You are an expert collaborating across different business units and advocate for product consistency. You influence senior leadership within the company and rally them around doing right by the customer or merchant. You negotiate tactical tradeoffs with other cross-functional partners in an effort to balance design excellence and roadmap completion.
  • Represent and advocate for the team’s priorities - You are an advocate for the design voice in the planning & development process, with a focus on cross-functional alignment and work prioritization. 
  • Work closely with design leadership - You partner across the organization to ensure a cohesive user experience across the marketplace, and help shape the culture of the design organization.
  • Develop the design system - You understand best practices on growing, maintaining, and documenting large design systems. Experience working with front-end engineering teams on implementation is a plus.



  • ​You are a strong design thinker and practitioner who knows how to find the balance between customer experience and business outcomes. 
  • You set the bar high, and you know what great craftsmanship looks like.  Your talent should be evident in your portfolio or case studies, demonstrating skill across platforms, with at least 8 years of design experience.
  • You know how to effectively evaluate and hire designers to build out your team, with at least 5 years of management experience.
  • You value building team culture and you are passionate about helping others become amazing designers and reach their professional goals.
  • You advocate for our user experience, product design consistency, brand voice, and design excellence, promoting design education within the greater organization. 

Here at Wish, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about e-commerce, technology, and a data-driven culture. Even if you don't meet 100% of the above, we encourage you to still apply!

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider employment for qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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39 job offers
Wish is an American online e-commerce platform for transactions between sellers and buyers.
Wish has been started in 2011 and employ about 251-1K people.
How to apply
Please let Wish know you found this offer on We Love Product as a way to support us so we can keep publishing more lead designer job offers.