Senior Creative Designer

About Marshmallow

We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.
And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into three tribes; Acquisition, Retention & Claims. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

We’re looking for a Senior Creative Designer to join our Creative Studio team. As an experienced visual designer, you’ll play a big part in helping our in-house studio create bold and effective comms and content across marketing and the wider business.

The ideal candidate will be someone who can think big and bold when it comes to campaign and ideation, as well as small and detailed with their execution. As part of the Creative Studio you’ll work with our marketing team to create campaigns, promotions and content across all channels that help us reach our new to the UK audience. You’ll also work with the wider business to help bring the brand, mission and culture to life through comms and offer creative direction, asset creation and brand guardianship to our digital experience in collaboration with the Design and Experience Team.

You’ll be confident storytelling and art directing motion, collaborating with copy and able to work alongside the creative account manager to ‘get stuff done’. And prepared to roll up the sleeves and get stuck in no matter the request.

You’ll be more than someone who just designs, you’ll build relationships with stakeholders, following up on performance and insights to learn how we can iterate to have more impact. You’ll convey ideas with conviction to educate and persuade when needed, using creative thinking to challenge assumptions and never settle for ‘that will do’. As a brand ambassador you’ll be responsible for driving high standards and able to understand how branding works from button to billboard.


What we are looking for:

• A strong portfolio of high-impact, consumer-facing work that demonstrates great typographic, layout, hierarchy and technical skills across all things marketing – digital and print

• A strong understanding of the marketing funnel and how to design for it as well as experience with art direction, photography and storyboarding

• Confident in creative ideation for all channels able to spot and exploit opportunities

• Experience working in-house and with other creatives ie copywriters to shape messaging to aid design and video art direction with mood and storyboards.

• Confident building presentations and taking stakeholders on a journey – communicating your process, ideas and solutions

• Strategic and solutions-focused Understand the ‘why’ and will seek to understand the real outcomes of the brief before heading into creative solutions

• Organised and able to take ownership of complex projects, work with different teams and prioritise to meet deadlines.

• Thrives in a fast-paced environment, able to navigate feedback

• Deep understanding of Adobe Creative Suite and Figma (or a confidence that you can upskill quickly in the latter if it’s not in your current skillset)

Perks of the job

• Hybrid working - Spend 3 days a week with your team in our collaborative London office

• Competitive bonus scheme - designed to reward and recognise high-performance

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes

• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years

• Work From Anywhere - 4 weeks of work from anywhere to use, with no need to come to the office

• Mental wellbeing support – Access therapy and mental health sessions through Oliva

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less

Plus all the rest; 33 days holiday, pension, cycle-to-work scheme, monthly team socials and company-wide socials every month!

Our process

We break it up into 4 stages:

• Initial call: Vam Thomas - Talent Acquisition (30 mins)

• 1st stage: A skill-based interview where you will discuss your previous experience and relevant examples of your portfolio(1 hour)

• 2nd stage: A task and second Interview to present back to a panel

• 3rd stage: A culture interview with to check that your work style fits our processes and values (1 hour)

  We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.