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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
Our product content designers use words to design intuitive product experiences.
By combining content design, UX writing, and problem solving skills, they transform complex processes and information into simple, user-focused flows and interactions.
Our product content designers work closely with product designers, focusing on the experience for customers who are logged in to Xero's online software (rather than website or marketing content).
Along with the Lead Product Content Designer, you’ll form the content arm of the Experience Systems team (within Product Design). This role has a focus on developing tools, guidance and patterns to elevate content design across Xero’s products.
What you’ll do
- Develop content guidance and patterns for our design system
- Apply your knowledge of content design and UX writing best practices to create copy that’s clear, scannable, accessible, and appropriate in voice and tone
- Structure and order information to deliver the most useful content at each point in a user’s journey
- Collaborate with product designers through co-designing experiences, or sharing knowledge and training designers in UX writing
- Own and drive initiatives to evolve the practice of content design at Xero
- Develop relationships with cross-functional partners and build awareness of the value and impact of content design
What you’ll bring
- Experience working as a content designer, UX writer, or content strategist in a design team
- Excellent UX writing and content design skills – you’re able to structure information to create intuitive, accessible experiences and communicate complex ideas in simple language
- A positive and proactive approach to influencing stakeholders and advocating for content design
- Expertise in effectively communicating your decisions and ideas to a variety of people
- A collaborative and inclusive approach, with the ability to also lead initiatives autonomously
This role can be performed from any one of our #beautiful NZ or Australian offices.
- Auckland
-Wellington
-Hawkes Bay
-Melbourne
-Canberra
-Sydney
To be considered for this role, you need to include a folio of your work with your application. Please send or point us to examples that show your ability to write content for a user interface (like an app, an online software product, or a website).
Why Xero?
We support many types of flexible working arrangements that allow you to balance your work, life, and passions. We offer a great remuneration package, including a range of benefits like Xero shares and leave options to support your wellbeing.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Fixed-term contract
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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