Senior Content Designer

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

We’re looking for a Senior Content Designer on the Growth team to drive design and content design projects of a significant scope. For this role, we’re looking for someone with a creative vision that deeply understands content strategy, and can execute on highly complex projects and programs.

NOTE: Only applicants who submit a portfolio of design work alongside application will be considered.
 

About Shopify UX:
If you seek a team that shares your dedication and empowers you to do the best work of your life, you’ve found us at Shopify UX. The devotion of our industry-leading team isn’t just a job; it's our unwavering passion. We sweat the details, constantly striving to deliver exceptional experiences. Empathy drives us, immersing ourselves in a deep understanding of the entrepreneurial experience, delivering solutions that make our entire ecosystem of users feel seen, celebrated, and inspired. Creative courage fuels our innovation, encouraging bold ideas and embracing experimentation. Open collaboration, feedback, and critique are valued as we push each other to continuously improve. We embrace cutting-edge tools and methods, exploring AI-based technologies; empowering our team to skill up in areas that increase their knowledge and business impact. With curiosity and innovation, we deliver extraordinary value and embrace new creative challenges. 

About the Growth team: 

The Growth team strives to connect more merchants with Shopify. The team works cross functionally on problems related to acquisition, activation, and retention to create the best experience for users while driving business growth. This is where UX comes in; we simplify everything from initial user onboarding to getting one’s first sales on the platform to upgrading to higher value plans. Fundamentally, we clearly communicate the power of Shopify to empower new Shopify merchants to succeed. 

Responsibilities:

• Design the language, concepts, models, and information architecture which form the foundation of a clear, intuitive and elegant user experience of our products or services.
• Deeply understand Shopify’s information space and have strong opinions about improving its structure, voice and concepts. 
• Inspire your team. Constantly strive to provide knowledge and value to make the whole team better.
• Talk to users and immerse yourself in their business context.
• Leverage your craft knowledge to build great things, keeping up with the zeitgeist, the progress, and the tools of your trade to leverage what's meaningful to Shopify.
• Exhibit good judgment. Push the boundaries of what's possible—challenge existing standards and style guides if they no longer make sense.
• Treat project requirements as a minimum floor. Be ambitious about raising the ceiling.
• Don't settle on orthodox approaches, unless they happen to be ideal.

• You create user experiences that are coherent, declarative, tasteful, intuitive, and accessible.
• You’re obsessed with honing your craft: IA, terminology, semiotics, conversational design, and expression.
• You are an exceptional communicator and storyteller, helping your team and stakeholders grasp the extent of a problem, build empathy for the end user, and support your design rationale.
• You have a deep background in copywriting and writing for product.
• You can synthesize complex topics into easily digestible experiences. 
• You can generate a lot of work quickly, and seek constructive design critique to learn continuously.
• You have a deep technical understanding of design collaboration tools.
• You know all the important details (user needs and business goals) and can offer thoughtful, constructive design critique beyond content.
• You’re resourceful and choose the most impactful tool and medium for the task at hand, aiming to do more with less 
• You are experienced at interpreting experiments or tests, and leverage quantitative data to inform product and design decisions
• You have a growth mindset, a proactive approach to professional development, and a proven ability to lead through ambiguous problems. 
• You have successfully mentored and guided others, empowering them to elevate their craft and expertise
• You are enthusiastic about leveraging new tools in AI and ML in your work
• Experience in growth content design (e.g. user onboarding, acquisition, activation, and retention) is a plus!

We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application. If you’re interested in helping us shape the future of commerce around the world, send us a few samples of your work: portfolio, wireframes, UX flows, publications, or whatever represents what you do best.