Senior Content Designer, Experience Foundations

Gusto is looking for a Senior Content Designer to work on our Experience Foundations team to raise the quality bar across our entire platform.

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the Role

As a Content Designer on the Experience Foundations team, your work spans horizontally across our entire platform and organization to raise the quality bar on our experiences. With an exciting, experience-led mission you will work on some of the most challenging experience problems that Gusto faces like creating frameworks for communicating with customers, building opinionated navigation patterns, and creating a system for discovery.

Here’s what you’ll do day-to-day:

• Define and standardize content frameworks to enable all Gusto product teams to build better user experiences through the lens of content.
• Partner with designers, engineers, data scientists, researchers, and product managers to establish, build, and govern experience patterns.
• Set-up knowledge sharing processes that promote collaboration and education.
• Be a steward of content design across our organization and help mature this emerging craft at Gusto.
• Utilize research and data to make informed experience decisions and iterate towards the best solution.
• Create feedback loops to understand the impact of the work you ship and identify opportunities to improve the experience.
• Think systematically about content guidelines, leading definition of new guidance and coaching teammates on their use.

Here’s what we're looking for:

• 4+ years of content design experience as part of a product team
• A portfolio of work that includes 2 or 3 projects showcasing content strategy and UX writing, as well as goals and results
• Demonstrated strong storytelling ability
• A strong desire to be an advocate for great content strategy and a mentor for others
• Genuine empathy for small business owners and employees and a deep desire to improve their lives
• Familiarity with UX design tools, user research, programming, or prototyping
• Experience working horizontally to enable multiple teams is nice to have but not required
  

Our cash compensation amount for this role is targeted at $120,000 - $170,000 in Denver & most remote locations, and $160,000 - $180,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us. 

Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].