Senior Content Designer (Contractor)

About Us

Here at the Financial Times, gold-standard journalism is just the beginning. 500-people strong, our Product & Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone’s welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there’s no limits to where your FT career will take you.

Overview of the role and team structure

We’re looking for a Senior Content Designer to join FT Enterprise/B2B, building products and services to bring the FT into the workflows of 850,000 professional users world wide. 

This is a contract role, inside IR35, for 6 months.

It’s an exciting time to join the team: we have a fresh new brand identity to roll out across the entire B2B product portfolio, and are redesigning our acquisition and onboarding flows. 

In this role, you will

• Support a complete rebranding of our product portfolio; ensuring coherence by crafting concise copy that brings the FT Brand tone of voice to life. 
• Help us design acquisition and onboarding flows that provide our customers with the right information, at the right time.
• Define the IA and create instructional, informative, accessible copy that helps customers buy and manage their subscription - without human support.
• Help us simply describe complex or technical features for our customers, such as Single Sign-on and new content analytics capabilities.

Content Design is a new discipline for Enterprise/B2B, so the role will also involve

• Establishing guidelines, best practices, and processes.
• Knowledge sharing and collaboration with other FT teams, including Brand, Marketing, Product, Design and Research 
• Educating product and stakeholder groups on the role of content design in product development.

We are looking for

• Strong experience of leading and delivering high-quality content design work at a senior level.
• A confident self-starter: much of the work will be self-initiated.
• Excellent communication, stakeholder management and leadership skills. 
• Experience working in cross-functional agile teams alongside product. designers, user researchers, product managers, engineers, data analysts, etc.   - this role won’t involve writing blogs or social media posts.
• Experience working with analytics, data and research insights to support content design decisions.
• Comfortable navigating a large, complex organisation.

About FT Enterprise/B2B 

In FT Enterprise/B2B we are building premium products and tools that give professional customers value over and above a standard FT subscription. In 2022 we helped customers share and collaborate with Highlighting and Enterprise Sharing, became the first media organisation to release an app for Microsoft Teams, and enabled Single Sign-on to help customers access personalised content recommendations even more efficiently. 

2023 is an exciting time to join the Enterprise/B2B design team: we are rolling out a fresh new brand, expanding our design system, exploring new products around communities, events and analytics, and designing personalised experiences to help FT customers find the most relevant content to their role. 

What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.

How we work

We offer a strict 35 hour working week to all staff in our London office. Our hybrid setup means staff are expected to come into the office 2 days a week on average. We operate flexibly and thus this 2 day a week figure should be taken as a general ratio of the time you will spend in the office.

Further Information

The FT are committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.