What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Business Operations Associate, Product Operations position?

The suggested salary for this position is $100,000-$155,000

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Business Operations job at Opendoor

About Opendoor:

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Team

We’re seeking a Sr. Business Operations Associate to work in Product Operations within our Sales & Support department. Reporting to the Director, Product Operations, this business leader is an analytical and organized problem solver who will provide strategic insights and personally oversee and execute continuous product improvement efforts for Sales & Support operations.

Sales & Support Product Operations is responsible for the effective development and deployment of software tooling solutions to Sales & Support operations. The successful candidate will work in a fast-paced and self-directed environment, collaborating cross-functionally with Pricing, Product Management, Operations, Engineering, and Learning & Development teams to guarantee product readiness, communication, training, and support for product feature and internal platform changes. They will navigate the Product Operations landscape between front line operators, subject matter experts, and technology teams to ensure we develop the right changes and deploy them effectively, ultimately ensuring our operators have the tools they need to delight our customers.

Main activities include a) management and execution of projects within Product Operations, b) administration of software systems and vendors, c) contribution of foundational ideas and structure to Product Operations as a new function within Sales & Support. I expect that the successful candidate will lead a small number of direct reports as the Product Operations team expands over time.

Role Responsibilities

Work closely with Engineering, Design, and Sales & Support leadership to develop, pilot, and scale new products to be leveraged by our Sales & Support employees
Collect data and scope projects required to drive performance to targets across Sales & Support functions
Prioritize feedback/ideas based on data, and build business cases to embed your requests within the Sales & Support product roadmap
Be a product expert and serve as a consultant for the Sales & Support operations teams, and be responsible for product knowledge dissemination in the organization as products evolve
Plan, coordinate and manage launch and adoption activities for feature and platform changes
Roll up your sleeves and get things done as part of a new, lean (but growing!) Product Operations team
Develop a deep competency in the transactional operations of our business, primarily to understand the processes in order to build new products and improve them
Actively engage with users and provide scaled support to resolve their issues, identify user trends, and work with cross-functional partners to resolve issues using technology and automation
Work cross-functionally with Pricing, Product Management, Operations, Engineering, and Learning & Development teams to guarantee product readiness, communication, training, and support for launches
Manage technical issues from the field and provide guidance on resolution to Sales & Support teams
Pitch in however you can when needed – we’re a lean team and there will be “all hands on deck” moments

Skills Needed

4+ years professional experience in Business Operations, Business Consulting, product operations, product management, or sales/service operations
A demonstrated ability to lead project teams to success, directly or indirectly
Strength working with both operators and internal business stakeholders, including product and development teams
A process-driven mentality with a high attention to detail
Strong Excel skills and ability to recognize and analyze trends in data
An interest in real estate

For CO Residents Only, and in accordance with C.R.S. Sec. 8-5-101 et seq., the estimated base salary range for this role is $100,000-$155,000 per year. The estimated range is meant to reflect an anticipated salary range for the position in question based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and other available benefits, please speak to the recruiter if you decide to apply for the role and are selected for an interview.

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More About Us:

Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

We Offer the Following Benefits and Perks:

- Full medical, dental, and vision with optional 85% coverage for dependents

- Flexible vacation policy

- Generous parental leave

- Paid time off to volunteer

Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness:

Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

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Senior Business Operations Associate, Product Operations

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