Senior Business Analyst/Product Owner (QTC)
On-site amenitiesParental leaveCompany-wide events and team-building activitiesDiversity, Equity, and Inclusion
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Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.
The Role:
Outreach is looking for a Salesforce Administrator to join the Revenue Operations team responsible for tasks related to the maintenance, enhancement, and upkeep of Salesforce and other related go-to-market technologies. The ideal candidate will leverage experience and deep knowledge of Salesforce to design creative solutions, be an analytical thinker and problem solver, have excellent communication skills and technical curiosity, thrive in a fast paced environment, have a strong desire for automation and continuous improvement, and partner with leadership to build systems and processes that support a high growth company.
We live and breathe automation, efficiency, and continuous improvement at Outreach. The Salesforce Administrator will be responsible for the execution of day-to-day configuration, support, and maintenance of Salesforce, as well as continuously improving the platform to enable our growth. You will work closely with the entire Revenue Operations team and stakeholders across Sales, Customer Success, Marketing, Finance, and Legal, to ensure core processes and systems continue to evolve and grow with Outreach.
Key Duties & Responsibilities
- Serve as the primary system administrator for Salesforce with 500+ users
- Handle all basic administrative functions including user account maintenance, company reports and dashboards, workflows and other routine tasks
- Complete regular internal system audits and prepare for upgrades
- Manage integrations with our Salesforce instance; including Outreach, Zendesk, Docusign, and other tools
- Coordinate the evaluation, scope, and completion of new development requests
- Work with the Revenue Operations team to support administrative, development, and change management activities
- Develop and implement a platform governance strategy and related tactics
- Assist in training of new users, and grow the Salesforce skill set across the organization
Basic Qualifications
- 2+ years of experience as a Salesforce Administrator
- Salesforce Administrator certification is required
- Salesforce Advanced Administrator or Salesforce Platform App Builder certification is required
- Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
- Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines
- Manage time effectively and adapt quickly to changing priorities
- Self-starter who seeks challenging assignments
- Excellent written and verbal communication and presentation skills
- Experience with Salesforce Sales Cloud and Salesforce Lightning
- Experience with Outreach, Jira, Confluence, LeanData, ZoomInfo, Zuora, CPQ, Financial Force, and other Sales tools a plus
- Experience working with a SaaS/subscription based sales model preferred
Why You’ll Love It Here
•Generous medical, dental, and vision coverage for full-time employees and their dependents
•Flexible time off
•401k to help you save for the future
•Company-organized and personal paid volunteer days to support the community that supports us
•Fun company and team outings (or virtual events these days!) because we play just as hard as we work
•Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
•A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
•Employee referral bonuses to encourage the addition of great new people to the team
•Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
•We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
