Senior Associate, Product Operations - Drive

About the Team

DoorDash Drive is looking for you to join our team as a Senior Associate for our fulfillment strategy and operations supporting new verticals. DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. The Fulfillment team is responsible for driving the strategy, profitability, and operations across each vertical.

About the Role

The Senior Associate, Product Operations, will work on the end to end outbound fulfillment strategy and operations for one of our most nascent verticals. 

Your responsibilities will include:

• Develop and execute a vision for our outbound operations both over the course of the next 1-2 quarters as well as 1-2 years, including:
• Driving our strategy on coverage, cost, and efficiency for net-new DoorDash services 
• Develop perspective on cost and quality opportunities as well as being responsible for hitting them
• Understand the complex driver experience to identify areas of opportunity

Own our product strategy around cost and quality, including: 

• Forming strong relationships with internal stakeholders from analytics, product, marketing, and site operations
• Collaborating with product to develop a roadmap that supports growth opportunities 
• Standing up boots-on-the-ground operations to ensure the success of new features 
• Working closely with our ground ops team on continual areas for improvement for how our sites dispatch and route offers

The best candidates will have exceptional problem solving skills, be analytical thinkers, know how to operate with excellence, understand the importance of ownership, and can hold XFN partners accountable to goals. This role reports directly to an Associate Manager of Product Operations. We expect this role to be NYC-based or hybrid on eastern time, with the expectation for some travel ( < 5% )

You’re excited about this opportunity because you will…

• Own business outcomes — be directly responsible for our cost and quality metrics across a subset of our product offering and develop plans to improve performance
• Influence – Work cross-functionally with our Product, Engineering, Finance, Analytics, to improve our profitability, enable growth, and influence the progression of our business
• Implement – Drive the set up, execution and go-to-market of new product and operational initiatives to improve our fulfillment capabilities

We’re excited about you because…

• You are a strong analytical thinker with modeling and SQL abilities.
• You bring structure to ambiguity. You’re excited to solve big hairy problems and are able to navigate the unknown by looking at the data and testing your hypotheses
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow. 
• You are a builder. You enjoy building from the ground up and excel in creating structure and process.
• You have 2+ years of experience.
• You’ve succeeded in a competitive and fast moving environment in consulting / strategy / business development / operations / technology / banking / analytics; high-growth or early-stage startup experience as well as experience in a customer-facing or relationship management role is advantageous.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.