Senior Associate, Product Marketing

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The Toast Product Marketing team is responsible for connecting the sales, product, and marketing teams by gathering market insights to inform product development and bringing new products to market through customer segmentation, value-based messaging, sales knowledge transfer, and cross-functional marketing activation.

In this role you will help accelerate Toast’s growth by supporting initiatives that allow product marketers to work more efficiently and effectively. You’ll design processes and support programs that streamline the core activities product marketers execute every day: commercialization, sales enablement, messaging and positioning, and GTM strategy. This role is well suited for a candidate considering a career in Product Marketing and looking for broad exposure to the function.

The ideal candidate is resourceful, exceptionally organized, adept at identifying opportunity in ambiguity and charting a path forward, and thrives working on a diverse portfolio of work with diverse teams. 

About this roll* (Responsibilities) 

• Conduct audit of existing processes for recurring activities (such as power stat development, quarterly promotions support, sales newsletters, sales collateral development and management, etc. ), define and execute project plans to optimize, and enable team to adopt

• Support Sr PMM, Commercialization in program management of monthly commercialization Steering Committee and LOB interlocks

• Support Director, PMM Solutions in program management of quarterly sales enablement calendar planning

• Support PMM Solutions team members in executing initiatives and programs that improve how our platform is launched, positioned, sold, and implemented 

• Become the ‘resident expert’ on Toast PMM operations and proactively identify opportunities for our team to work more efficiently and propose solutions to meet those needs

Do you have the right ingredients*? (Requirements)

• Exceptional project management skills – can autonomously lead projects, keep stakeholders informed, and maintain organized documentation across many simultaneous projects.

• Experience in a highly collaborative environment that can span product marketing, product management, marketing, sales, sales enablement and more.

• Growth-mindset – eager to take on a wide variety of projects to learn and grow skillset, scope and experience over time. 

• Strong written and verbal communication skills – ability to build strong, compelling story lines and recommendations that are deeply evidenced in both quant and qual research to move cross-functional teams, sales, and customers to action. 

• Emotional intelligence - ability to empathize with fellow Toasters, our customers, and their guests - with an eye for the ‘bigger picture’  

Special Sauce* (Nonessential Skills/Nice to Haves)

• Experience with Salesforce and Looker preferred, but not required 

• Hospitality industry experience [and / or passion for eating at restaurants] is a plus. 

*Bread puns encouraged but not required

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.