Salesforce Product Owner

Position Summary

This role strives to be a partner to several business leaders and end-users to significantly improve business process, efficiency, revenue growth, and quality through Salesforce solutions. The role is responsible for becoming the subject matter expert (SME) of the business processes assigned to document and track Salesforce solutions to delivery, and successful adoption of the solutions.

We are seeking someone with excellent communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. Our Salesforce Business Owner will wear many hats on their projects and are responsible for everything from requirements gathering, training support, and post deployment support.

As a Salesforce Business Owner, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set. This person will serve as the "go to" for users, promote adoption, keep current on new releases and solutions, and assist in providing training.

Essential Duties & Responsibilities

• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our internal stakeholders
• Utilize and champion agile techniques to deliver on competing requirements
• Consult and liaise with stakeholders to gather and confirm business requirements
• Analyze and consolidate information to assist in developing solutions to ensure business requirements are achieved
• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
• Provide expert support to key stakeholders in managing system and process changes
• Work collaboratively with team members to design a solution that will meet business requirements and fulfill user stories
• Participate in key meetings including requirement sessions, system demos, user acceptance testing, and end user training
• Interact with third party vendors and developers to define system requirements
• Assist in creating acceptance criteria and test scenarios for applications and enhancements, ensuring functional requirements are met
• Facilitate workshops and maintain system processes and procedures
• Provide support to junior associates

Experience & Education

• 5+ years of prior relevant experience as a business analyst or owner supporting Salesforce implementations
• Experience with Lightning versions, Sales Cloud, or Service Cloud and CPQ required
• Extensive experience in agile methodologies
• Proficient in Microsoft Office Tools, eg. Word, PowerPoint, Excel, Visio, and Outlook
• Extensive experience documenting and presenting visualizations that describe complex processes
• Salesforce Certifications and/or relevant Salesforce training required

Skills & Abilities Required

• Quality written and oral communication, and presentation skills
• Excellent interpersonal skills
• Critical thinking and problem-solving skills
• Excellent attention to detail
• Excellent ability to consolidate and organize information
• Adaptable to fast-paced and changing environments
• Strategic project management involvement and oversight of milestones and deliverables
• Commitment to operational excellence and continuous process improvement
• Willingness to expand and apply knowledge, skills, and abilities to department initiatives
• Ability to perform with limited supervision

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage 
• Great benefits including unlimited PTO, parental leave
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

The salary range for this position is $107,100 - $144,900. The salary range describes the minimum to maximum base salary range for this position across applicable US locations. This position is also eligible for a bonus whereby total compensation may exceed base salary depending on individual performance. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Your recruiter can share more about the specific salary range during the hiring process. In addition to the compensation listed, this position is eligible for equity compensation. 

Current Tekion Employees – Please apply via Greenhouse Internal Job Board