Salesforce Functional Consultant (Associate, Product Management)

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Your Role

Salesforce Functional Consultants are responsible for implementing and customising Salesforce solutions and ensuring the quality of delivery.

Your Impact

You will implement Salesforce Solutions by:

• Assisting with the configuration and administration of the Salesforce products
• Defining client needs and recommending solutions
• Ensuring the quality of the delivery
• Analysing and fixing problems
• Understanding the existing business processes

You will support and inform users by:

• Defining possible client solutions or alternatives
• Understanding and gathering clients requirements and recommending applicable approaches
• Participating in workshops
• Writing reports for users based on Salesforce data
• Producing and delivering conceptual and functional analysis for data and process models
• Creating guidelines for users
• Answering user enquiries

Your skills & experience

• ADM 201/ 401
• Sales and Service Cloud certifications
• Proven experience of the Salesforce project lifecycle

Behavioural Skills

• Client facing and a Team Player
• Strong communication and organisational skills

Technical Skills

• Knowledge of Salesforce Solutions
• Agile project management & scrum master skills
• Knowledge of change management best practices
• Experience delivering user training

Benefits

• We have got you and your family covered with 25 days paid annual leave (plus bank holidays), life assurance, dental insurance, income protection, critical illness cover, private healthcare for you AND your family (pre-existing conditions included), and a pension
• We know the importance of health and wellbeing so offer you extensive retail discount offers and further reimbursement towards activities that contribute to a healthier lifestyle
• Our beautiful Turnmill office isn’t currently open to meet over complimentary barista-made coffee but our teams have been busy replicating face-to-face social activities through learning languages virtually, yoga sessions, having a laugh at our online summer fairs and so much more
• We are proud to actively invest in your learning through various learning platforms
• Diversity and inclusion aren't just buzzwords. We offer an inclusive environment through our inspirational business resource groups and work with you to give back to the local community through CSRefforts