(Remote) Senior Product Manager, Customer Experience, Homes

As a Senior Product Manager on the Homes team, you’ll have the opportunity to work on a greenfield product within Hopper’s $2B+ travel ecosystem. Our goal is to guarantee that customers will get the best price and/or flexibility on a vacation rental when booking through Hopper, while ensuring a best-in-class customer experience. 

This Product Manager will be responsible for creating a best-in-class customer experience for our customers by coming up with creative solutions to surprise and delight customers through automated support flows, VIP service offerings, etc.  You’ll have a huge impact on the Homes business because our ability to seamlessly help our customers when their travel is disrupted or their plans change is critical to our success. 

Senior Product Managers at Hopper are “smart creatives” who obsess over the customer and make decisions rooted in data. As a Senior Product Manager, you will work at the intersection of software development, data science, and user experience to solve real customer problems and create unique value. You will need to dive deep into the data and develop an understanding of the competitive travel landscape as the basis for new product features. On any given day — whether you’re surveying customers to better understand their needs, partnering with engineering to scope a feature down to the MVP, or combing through data for new insights — your contribution will be critical to Hopper’s current and future success.

Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings. 

Here are just a few stats that demonstrate the company’s recent growth:

- Hopper’s valuation is now over $5B The company’s valuation has more thantripled since early 2020. 

- The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.

- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads. 

- Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT.

- The company sells over $2B in travel and travel related financial services annually 

- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.

- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.

- The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!