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Stripe

Quantitative UX Researcher, Payments

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Research at Stripe

Stripe’s mission is to increase the GDP of the internet and expand economic access globally. We’re designing tools and infrastructure to help our users start, run, and scale an online business from anywhere in the world. We believe there are too many barriers to doing business on the internet, and that opportunities are not equally distributed throughout the world. We also think building and growing a business online is a problem rooted in code, language, and design—not finance.

That’s where you come in: we’re looking for an experienced Quantitative UX Researcher to join our growing UX Research team to partner with product teams to build out our customer and product insights capabilities. You will also collaborate with a diverse group of researchers from many disciplines, skills, backgrounds, and specialties. 

About UX Research and the role 

The UX Research team is part of Stripe’s Design team and works across many types of brand and product initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. 

In addition to conducting primary research, we also enable other Stripes (marketers, sales, engineers, product managers, designers, data scientists, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research. 

As a Quantitative UX Researcher, you will be dedicated to a product team and collaborate directly with product, engineering, and design teams. This is a full-time role based in San Francisco, Seattle, New York, or remote in North America. This would be an excellent opportunity for a seasoned quantitative researcher who is interested in building and applying their craft.

You will:

  • Lead and conduct complex, multi-phase, and rigorous quantitative research studies using methods such as survey research and behavioral data analysis that deepen our understanding of the user experience and drive product strategy 
  • Build close partnerships with Product, Engineering, Data Science, and Marketing leaders to build the infrastructure for ongoing tracking and ad-hoc survey research
  • Promote a unified view of our customers and ensure their needs come first in everything we do
  • Work in a highly collaborative fashion as a strategic partner with business leads, product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
  • Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights 
  • Build the research systems, platforms, and programs to scale UX Research across Stripe
  • Source and manage research vendors to help augment the work of the research team
  • Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs 

You may be a fit for this role if you: 

  • Can conduct complex quantitative research at scale and demonstrate the use of a variety of research methods, which may include surveys, data analysis, discrete choice modeling, qualitative interviews, or ideation sessions. You have experience working with large-scale data. You might be a mixed-methods researcher, however your strength is in quantitative research 
  • Have 5+ years relevant quantitative user research experience working on digital experiences and specialize in generating actionable insights that drive impact; with a plus if your work includes developer-focused, B2B or enterprise products and a fluency in qualitative methods
  • Can lead, design, execute, and communicate impactful quantitative research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
  • Have a desire to do hands-on research on an early-stage team, from planning and recruiting to analysis and insights delivery
  • Tell compelling stories with data and are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work
  • Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics
  • Have excellent written and verbal communication skills and use them to effectively roll out large scale research programs
  • Relentlessly focus on users and solving for their needs and wants. You put users first and have experience driving impact from insights
  • Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe
  • Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
  • You’ve built or scaled research platforms, systems, or programs at your workplace
  • Proficiency in SQL is required. Have experience analyzing complex data and building statistical models. Proficiency programming in R or Python is a plus

You should include these in your application:

  • A resume and/or LinkedIn profile
  • A written description of why you're interested in this role and examples of how you’ve exemplified the qualities listed above in your previous work experience
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Stripe
Stripe, Inc. is an Irish-American financial services and software as a service company dual-headquartered in San Francisco, United States and Dublin, Ireland.
Website
Industry
Finance, FinTech
Founded
2009
Size
1000+ employees

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