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UserTesting® was founded in 2007, made its IPO market debut in November 2021, and was acquired by Thoma Bravo in January 2023, to merge with Thoma Bravo portfolio company UserZoom. The combination is now operating under the UserTesting brand at $300M in revenue and growing, supporting both the UserTesting and UserZoom product lines. UserTesting is headquartered in San Francisco, California, with regional offices in Atlanta, Denver, Barcelona, Edinburgh, London, Manchester, Paris, and Singapore. A trusted company by top brands for 15+ years, UserTesting has over 2,500 customers in 45 countries including more than half of the world’s top 100 most valuable brands according to Forbes.
A leader in video-based human insight and UX research, we believe the path to human understanding and great experiences starts with shared insight—seeing and hearing how another person engages with the world around them and taking in their perspective. We’re for capturing the kind of human responses that don’t show up in a spreadsheet. This is what inspires us, and it’s how we enable companies to connect with their audiences, authentically, through an experience that’s uniquely, and intentionally, human.
Using our powerful software combined with the industry’s most diverse contributor network, our customers can quickly target their audience, and get a vivid, first-hand view of what their customers are thinking and experiencing with Customer Experience Narratives (CxNs), make decisions with confidence, and measure impact. UserTesting’s industry-leading solutions enable companies to get rapid feedback and UX insights on all types of customer interactions and experiences: websites, mobile apps, prototypes, campaigns, real world experiences, and more. A recent Forrester study found the ROI of using UserTesting to be 655%!
We’re proud to have been named to the SF Business Times Best Places to Work in the Bay Area 2022, Inc. Best-Led Companies of 2022 and the Fortune Best Workplaces in the Bay Area 2022 lists, along with having received a variety of additional workplace and corporate growth awards. Choosing to join our team means being part of a passionate group focused on transforming the way companies understand their customers and build better products and experiences. Come join us and help us build the engine for human understanding!
Job Summary:
Product Researchers plan, design and carry out research activities with our users that help teams get a deep understanding of the people that use our products. Their research informs propositions, requirements, content and designs, so that our products work well for our users and achieve our business outcomes.
The role is part of the Product Design team, and they will work with our Designers, Product Managers, Engineers and other researchers in delivering the right end to end product experience for our users.
Duties/Responsibilities:
The Product Research internship offers two opportunities to explore and develop your research practice.
Firstly, you’ll help Product Managers and Designers to uncover the needs of our customers, and be an advocate for their requirements to ensure that our product meets and exceeds their needs through:
- Working collaboratively with other researchers and designers to translate concepts and requirements of stakeholders into research proposals, choosing the appropriate methodologies.
- Engaging with our customers and contributors to discover and better understand their needs, through moderated and unmoderated research techniques.
- Conducting careful analysis of data to produce clear findings, and articulating these findings and recommendations, both written and verbally.
Secondly, you’ll help our research operations team to establish and scale our research practice through:
- Contributing to our research processes, by adding your voice to its critique and suggesting ways of improving.
- Setting up the foundation of capabilities to support us in our ambitions to democratize research wider in our organization.
- Helping us to evaluate the success of our research operations programme of work.
Required Skills/Abilities:
- You have a working knowledge of basic research methods.
- You can perform basic analysis. You’re able to review notes, videos, and objectives to synthesise insights that will drive value for customers.
- You understand and can execute on writing up findings about moments of interest during sessions.
- You can clearly communicate via email and phone. You’re courteous and respectful. You can frequently provide status updates on projects to the team and wider project stakeholders..
- You can provide thorough notes for other Researchers.
- You demonstrate an interest in helping the team excel, rather than focusing on your own progress. You are not afraid to ask questions about why we do things the way we do and can proactively suggest alternatives that will create more positive customer experiences.
- You are able to generate valid insights, deliver to the broader research team, and iterate as necessary.
- You understand the role and value of UX research in the business setting.
- You can complete very specific tasks, usually within hours.
- You are responsive to direct requests from business owners, and you’ll leave responsibility for impact to others.
Education and Experience:
You’re a recent graduate or new to role
To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Internship contract
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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