What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Owner - Site job at Xero

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

The Site Reliability Engineering team ensure that Xero’s customers can have confidence in our platform. We do this by providing product and technology teams with world-class tools, practices, guidance, and support, working closely with Xeros throughout the business to build a reliable experience for our customers.

As a Product Owner, you will be responsible for executing on our product vision, strategy and roadmap. You will work alongside a talented engineering pod. Your skillful product leadership and management of the pod’s backlog enables the pod to deliver compelling products and services that solve real problems for our customers.

What success looks like:

You have a clear understanding of Xero’s strategic priorities and how your products and services align to it. You have articulated a compelling product vision that the pod pursues with missionary zeal. They know what’s important, how they are contributing, and why what they’re doing matters.
Product, design and engineering is considered side-by-side: They are all involved in product discovery. Your skill in modern product discovery practices enables the pod to understand and use many experimental techniques.
You and the pod actively seek out metrics to validate a hypothesis and measure results. You enable the pod to instrument their work so they immediately understand how their products are being used.
You have brought your customers and pod closer together: The pod obsess over customers. They engage directly with them and get product ideas from observing customer struggles, and analysing customer data.
You have built healthy relationships with your stakeholders. Key stakeholders are involved in product discovery activities; and all stakeholders are updated appropriately on product releases and roadmaps.
The boundaries of your products (what the pod owns and what they don’t) is articulated and understood inside and outside of the pod.
You and the pod have built a compelling portfolio of products and services that your customers love to use.

What you'll bring:

Proven experience championing strategic priorities and helping others relate to and align with it.
Ideally, proven Product Ownership experience — with a toolbox of modern product discovery practices to draw upon.
Ideally, proven experience using a range of metrics to monitor the success and health of products and services. Proven experience of making evidence-based decisions.
A solid track record of addressing customer needs. Ideally, proven experience connecting teams closer with customers (and not just be a proxy for them).
Excellent stakeholder management skills. Proven experience building meaningful, collaborative relationships across all levels of the business.
Ideally, proven experience advocating for/evangelising a product or service with customers and stakeholders.
Proven experience leading a team through influencing and persuasion, without formal authority.
Ideally, proven experience working with innovative software development projects at scale.

Why you should become a Xero

It’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life. We’re a place where innovation and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work. We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary. We have a culture we’re proud of. Whether you're after a workplace with a social vibe, or a workplace which understands your family is priority - Xero is all of that and more.

Xero is continuing to grow and so are the opportunities to join us!

You can choose to perform this role:

- In one of our #beautiful offices (Wellington, Auckland)

- Flexibly, through a hybrid of in office and remote working styles.

Xero is a Rainbow Tick certified employer.

Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place.

Please include a cover letter in your application, telling us why you’re a great fit for this position.

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Product Owner - Site Reliability Engineering

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